OUT OF Void The One
I bought the black Void The One model and, before using it, I wiped the lens with a damp wipe because I had noticed a tiny white dot on the inner side that would not come off – maybe a defective lens? After passing the cloth over it applying only light pressure with my fingertips, I ended up with the lens scratched! The anti-scratch quality is terrible; it is not like I used a key on it for it to get damaged like that.
Reply from Out Of
Hello there,
we're really sorry to hear about your experience with the goggles, and we appreciate you taking the time to share it.
The inner lens has a special anti-fog treatment that helps prevent condensation, but it is also quite delicate. For this reason, we always recommend touching or cleaning the inside of the lens only when it is completely dry and using a clean, dry cloth.
That said, we'd be more than happy to take a closer look and see how we can help. Please feel free to reach out to us via email at assistance@out-of.com or on Whatsapp, sending us your purchase receipt and a photo of the lens. This will help us better understand what happened and find the best way to support you.
Looking forward to hearing from you,
the Out Of team