THE WORST
THE WORST.
They will always find ways to charge you more! Hidden fees everywhere, from day 1 to last day. Even when I left they added a random 100 euros. They canceled my room 2 weeks before my arrival (when I had already signed the contract and pay the tenant fee of 1000 euros). They didn't provided any help finding a new one. My room was disgusting!! Mold on the ceiling, walls so dirty, main light wasn't working (took 3 months to repair). Bathroom was covered in mold as well. One day, they randomly add 4 people in our appartment for 1 month (because theirs was broken or something) which made our electricity bill SO HIGH and they never charged them. The cleaning lady stole our miror and multi charge (yes, with evidence). So much more happen, just don't do it.
Book anywhere else if you can!!!
Reply from helpHousing
Hi Elena,
We’re truly sorry to read that your experience did not meet your expectations. That is never the standard we aim to provide, and we take feedback like yours very seriously. We will review the situation internally with the relevant teams to better understand what may have happened.
We would like to clarify an important point regarding the tenant fee. We do charge a tenant fee, which corresponds to one month of rent. However, we do not manage rooms with a monthly rent of €1000, so we are unsure what specific amount you are referring to. All payments and charges are always itemized and visible in each tenant’s private profile, where the breakdown can be reviewed at any time.
Regarding utilities, as stated in the contract, this is a shared apartment and electricity consumption is divided among the tenants living in the property during that specific period. Tenants rent a private room within a shared flat. Any additional occupants assigned to the property are also included in the billing period calculation, and consumption is distributed according to occupancy.
Concerning the maintenance and cleanliness issues you mention, we would have appreciated the opportunity to resolve them promptly. Repairs and incidents are handled through our support channels and addressed as soon as they are reported and verified. Allegations such as theft are extremely serious, and we would require formal documentation and an official report in order to properly investigate them.
We regret that your stay left you with this perception. If you are open to it, we would appreciate the opportunity to review your case in detail.