I have hand on heart just had the most helpful customer phonecall I have ever had in my life, with Mark the customer service supervisor.

I was made to feel I could ask anything, and Mark was exceptional in how he dealt with my enquiries. He is a credit to the team.

We are just working on getting my mattress to be perfect and he was so kind with his time and all the options around bed bases etc, and the comfort guarantee.

Honestly, I have never had a more reassuring and helpful customer service call. It has given me complete confidence in this brand. I hope he is commended.

Lovely chap too.