I clicked on my school to submit my transcript. The page then changed on me and charged me for a school I already ordered. I did not notice this until it did it again.

I immediately reported it and asked to cancel the double transcript. Parchment took two days to get back to me and said it was too late.

Parchment messed up. Parchment delayed. Parchment denied refund and blamed the user. Awful experience.