Zwifts customer service is overwhelming horrible. Vladimir Putin provides a better customer service experience. I could hand sand my way through an oak door with a Q-Tip before they get my transaction sorted out.
I purchased a Wahoo trainer from Zwift. It never shipped. After attempting to reach Zwift customer service every single day through email, phone calls, social media messages for 2 weeks I finally got an answer from them. They shipped my trainer finally but it showed up damaged and missing parts. It’s been nearly 3 weeks of attempting to contact Zwift every day. The parts are now finally on the way but with zero resolution or compensation of the like after asking multiple times. They straight up ignore or do not reply.