As a Titanium member of the Marriott Bonvoy program, I’ve stayed over 150 nights annually at Marriott properties. However, my experience at the Aloft in Cancún was utterly disappointing. Despite arriving at 10 a.m. and being guaranteed early check-in, I was still not accommodated by 3 p.m. The front desk staff was inattentive and unprofessional, reflecting poorly on the brand. I am deeply disappointed and will never return to this hotel. I strongly urge others to avoid staying here as well.