More than 90 days still no refund on…
More than 90 days still no refund on the claims. No way to escalate or follow up other than generic support email.
EDIT: I appreciate the prompt resolution once this was escalated, and I’ve updated my rating to 3 stars. However, the overall experience was frustrating due to delayed email responses and the fact that I had to use multiple channels just to get attention. I hope the company streamlines its support process so future customers don't have to work this hard to get a reply."
Reply from Assist Card
Our team attempted to contact you by phone but was unable to reach you. We’re pleased to let you know that your case has been fully approved, covering the total amount of the expenses submitted. Priority payment has already been requested, and the estimated processing time is up to 7 business days.