It was my first time attending the gym…
It was my first time attending the gym . I wasnt able to get in the gym and there was no member of staff to help i had to wait outside for 45 minutes and return home
2 December 2025
Reply from PureGym UK
Hi Marzieh - Thanks for taking the time to leave this review, we are sorry to see this is 1 star and hear of this access issue. Looking into your account, we can see additional access had been requested, which requires an induction before the PIN can be used. An email was sent to confirm this following sign up, and we ask that you please contact your gym management team so that they can arrange this. Thanks, PureGym