Disappointed
Disappointed, I ordered the puffin design wine glass.
some of the birds have bits missing ie feet or parts of.
As this was for a friends 70th birthday I wanted a quality gift.
If the etching was completed (does not look like it on this glass) it would have been a nice gift, as it is I don't think I can give this for a special birthday.
Reply from Glyptic Glass Art
Hi Sarah,
Thanks for taking the time to leave a review. We were very surprised to see this, as you didn’t contact us at any point to let us know you were unhappy. If you had reached out, we would have been more than happy to take a look and help.
All of our wildlife designs, including the puffins, are created by us and engraved with very fine detail. The small gaps you may be referring to are part of the original artwork and are intentional elements of the illustration. They aren’t unengraved areas or a fault in the etching.
We take a lot of pride in our work and have produced thousands of glasses without any issues of this kind, so we’re confident the engraving you received was completed as designed.
If you’d like to send us a photo directly, we’re still happy to take a look and discuss it with you. Our goal is always to make sure customers are pleased with their purchase, but we can only do that when given the chance.
Kind regards,
Adam
Glyptic Glass Art