Disappointed with Turing’s handling of my payment issue
I completed two months of work with Turing, but when my Deel account was blocked, my payment got stuck. Deel clearly told me that Turing just needs to request a refund so the funds can be released.
Even after sharing all the details and ticket numbers, Turing has taken weeks with no real progress or clear updates. My payment is still stuck, and I’m left waiting with no timeline or solution.
Overall, this has been a very disappointing and frustrating experience. I delivered my work, but getting paid has become a painful process.
Reply from Turing.com
Hi TungYang Chang, thank you for your patience. I completely understand your frustration with the payment vendor's platform issue and apologize for the inconvenience, as this fell below our standards for the talent experience.
Using your username here, I personally checked your case with our team. They confirmed that your support ticket has been successfully resolved and the necessary action was taken to fix the anomaly at that time. I have sent you a direct message via Trustpilot to confirm that you consider the matter resolved and to ensure we can fully close the loop on this for you. Thank you.