Two parcels were deliberately ordered for drop-off at a nearby PostNL location.
Despite the presence of several PostNL points within the area, the parcels were instead delivered to a randomly selected and considerably distant, 8km, location.

The point of complaint is that PostNL cannot reasonably claim to act within its rights when parcels are deposited at arbitrary locations. The purpose of choosing a specific PostNL point is precisely to ensure proper delivery in case the recipient’s address cannot be reached.