The Gym is generally great
Overall, the gym is great — I really appreciate the new equipment and the fact that it’s open 24/7, which offers excellent flexibility.
I do have a couple of things that could be improved, though. Firstly, the gym tends to get very busy during peak times, and it’s often impossible to find available shoulder pulldown or seated back machines. I sometimes end up giving up and moving on to cardio instead. Adding a few more of these machines would make a world of difference.
Secondly, the cleanliness of the cardio equipment could be improved. I often notice that some machines are sweaty or appear not to have been wiped down for a while. It would help if cleaning wipes were made more accessible and staff either cleaned the equipment more frequently or encouraged members to wipe it down after use. I’m more than happy to do my part — it’s just common courtesy to other users!
Reply from PureGym UK
Hi James - - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym