How bad you are...
They have friendly and helpful support when you call them, sure.
But seriously? Last time I called and asked them to send me an email with the amount I need to pay to close my credit card, they said:
“We’re not allowed to send that by email, we can only say it on the phone.”
Excuse me?!
You're not allowed to send me an email with MY OWN balance so I can pay you? What kind of backwards nonsense is that?
And don’t get me started on the system it’s always down. Glitchy, slow, and nearly impossible to navigate. Transferring money? Good luck.
You guys make all this profit but can’t bother hiring real developers to fix your broken system or build a proper app?
How cheap and lazy can you be?
Reply from Entercard Group
Hello Adam!
Thanks for your feedback. We're glad you found our support team helpful, but we're sorry to hear about the frustration with email policies and technical issues. We understand how inconvenient that can be and are working to improve both communication and system performance. Your input is valuable, and we appreciate you bringing this to our attention.
Kind regards,
Nora Entercard