My family and I booked 16 days package with Kerala Holidays Pvt, in the beginning they were helpful and very forthcoming. Payment by credit card was so difficult, my credit card company had to block my CC and this meant going through a process of security.
The driver and the car was okay, although the battery died during our travel I had to help the driver to push the car, and he had to get a new battery eventually. But the worst part was all the Hotels were not to our standard, although the list of hotels were provided to us prior to our travel, viewing online is very different to actually being there. Most of the bathrooms were with moulds on the shower surrounds. We were promised 4 to 5 stars hotels I believe they were 2 to 3 stars. So before you book any package with Kerala Holidays Pvt, please ensure that you have confirmed 4 to 5 star hotels.