False free entry promoted but it doesn't work so you still have to pay
Was supposed to be free entry from my daughter as she has plus membership, but the link doesn't work so had to pay £9.99 for the privilege when I belong to another gym. Don't offer things if you cannot uphold it.
Reply from PureGym UK
Hi Julie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We did experience an App issue which prevented members from being able to add their chosen Free Friend. We do apologise for any inconvenience caused during this time.
This has now been resolved and the main member will be able to send out a new link straight away; just make sure to log out and back into the App so all updated.
Any further issues please ask the main member to reach out to Member Services alongside the chosen Free Friends details so we can investigate further. Thanks, PureGym