For the past 4 or 5 years, I've used a Worldstream server to host small to medium-sized projects of mine. Mostly, my experience with them has been fine. I had quite a bad experience with them recently, though.

Last week, they announced that server prices would be increasing by 37%, and they would be downgrading some of their services, including reducing the monthly uplink traffic allowed from 100TB to 50TB. The announcement stated that the changes would take effect from the "next billing cycle after 13-04-2025". For context, I had just paid the most recent invoice in February 2025, which ought to have lasted until March 2026.

At the same time, they told me that the floor my server was on would be undergoing renovations, which would require my server to be relocated.

As compensation for the relocation, they offered a 5% discount on the new server price, a newer CPU, and remote access to the server via iRMC. I was told that these changes would take between 10 and 20 minutes of downtime while they moved my disks into the new server. However, due to difficulties their engineers encountered when configuring the network connection on the new server, the total downtime was around 4 hours.

The next day, I received an invoice for the price difference between the old price and the new price, to be paid within 9 days. This was totally unexpected, as the announcement of the price change specifically said that it wouldn't take effect until the next billing cycle.

When I contacted WorldStream about this, they initially declined to cancel the new invoice. After a total of 10 emails back and forth, they told me that the invoice was created in error and removed it from my account.