I visited the gym at Caerphilly, receiving a warm and inviting welcome from the assistant manager (Tom). I was unsure due to my age 67 and not having visited a gym for a number of years. He immediately put me at ease and took his time to walk me around explaining every aspect including the benefits of the various pieces of equipment in relation to my goal (which he enquired about at the start). He provided me with every assurance I needed, without any hint of sales pressure. I left uninterested in visiting any other gym came home and completed the simple and straightforward application online.