Sunglasses hut/ Ray Ban (EssilorLuxottica) ordered twice, first ordered from Ray Ban they sent was wrong item then they refused to refund saying its against they're policy even though they did not send what I had ordered I had to really fight to get my refund. Second time ordered from sunglasses hut order didn't arrive but said it was delivered. Item was birthday gift explained this to the customer service team still had time to recive the items before I needed it I said if the Items won't be able to be delivered by this date I would just like a refund. Customer service had to investigate which normal practise. They sent me emails I filled in forms sent of documents they needed. After confirming they item wasn't delivered again refused to give me a refund of a larger amount because it's against the sunglass hut policy. Instead they sent out what they class as replacement but technically it would by the original order for me as before we do not give refunds on replacement items EssilorLuxottica will try everything to scam your money out of you and keep it. Using word like custom items or replacements on both they won't give refund on. This started 25/11/24 and still on going now they refuse to reply and taking over £400