Chose an Astral Pool UV Sanitiser for my new small therapeutic pool 2 1/2 yrs ago as 2ndry sanitiser (to run with the salt chlorinator so I could use less chlorine), approx cost $3K. The globes now need replacing and there began the unsolvable highly stressful drama of many weeks.
Spoke to Astral (now owned by Fluidra), got part number, ordered through pool shop. 2 globes at $100 each arrived, totally wrong size. They insist repeatedly it is right part, I had a professional try to install them, obviously not going to fit as 6mm too wide in diameter for my Astral UV Sanitiser tube where globe goes.
I provided approx 10 photos as requested, each showing every aspect of my obviously Astral system & the globes (old & new) so obviously different side by side.
Clearly 3 yrs ago they made it differently for some unknown & not recorded reason. The globes last 9000 hrs & here I am at replacement time completely failed by Astral/Fluidra.
Weeks of contact with them, weeks of emails and still all they can manage is it is the right part & the only part we have for it.
I am shocked and appalled at their attitude for an expensive piece of pool equipment.
I have done approx 50 hrs of research trying to find the right globe as they then provided with my system.
My therapeutic pool for my serious spinal injuries now not swimmable until I buy another alternative $3000 2ndry sanitiser. Totally unacceptable for a $3000 equipment to be dead for lack of bulbs available. I will never buy an Astral/Fluidra brand product again and will never understand such an attitude from an Australian business