Review of PureGym UK - Camden


Rated 1 out of 5 stars

Unhygienic and unsafe.

Pure gym CAMDEN Unhygienic and unsafe.
I am writing this to express my deep concern regarding the persistent unhygienic and unsafe conditions at camden pure gym For quite some time now, the gym has been plagued by an overwhelming odor of urine and poo noticeable upon entry. It is incredibly disheartening to find that the lift and surrounding areas are frequently soiled with urine.

Additionally, I have noticed a disturbing increase in drug users loitering and even sleeping on the premises daily. Drug paraphernalia is often found on the stairs, and drug dealers are frequently standing by the main entrance in the evenings. These issues not only make for an unpleasant environment but also raise significant safety concerns for members.

It is clear that these problems are ongoing, yet there seems to be little action taken by PureGym’s head office. It feels as though the priority is solely on collecting monthly memberships, with no regard for the safety, cleanliness, or overall experience of its members.

I strongly urge you to address these issues immediately for the well-being of all members and to restore a safe and healthy environment in the gym. I hope to see swift action on this matter.

15 September 2024
Unprompted review

Reply from PureGym UK

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.

As well as this, we have staff monitoring the gym, as well as a 24/7 CCTV team.

If there are individual instances you are aware where security has been breached or any concerns please raise with the Gym Manager (alongside dates/times) so this can be fully investigated. Thanks, PureGym