Extra charge
For anyone scrolling through, they will NOT tell you about the charges that go through, normally a gym messages you about the charges to you account, this one doesn't, so it was a while before I noticed that the gym that I didn't go to anymore and I called to cancel my membership when I left was still charging me for 5 months after I did.
After emailing the gym, my problem was completely ignored and on top of that I was told that yet ANOTHER charge was to be made to my card for a gym that I haven't gone to in more than 5 months.
And I'm not making this review so I'd get my money back, because the staff have made it VERY clear that they have no intention in helping and want to take more money out, I just want to let people that when you cancel a membership with the gym you will have to be charged again NO MATTER WHAT, and I bet 95% of the gym goers dont know that.
Reply from Energie Fitness
Hi Juanito,
I hope you're well.
We're very sorry to hear that you are unhappy with certain charges you have incurred. It sounds like you are referring to our 30-day cancellation policy, this is clearly outlined in our Member T&Cs and is standard practice in the health and fitness industry. However, if you feel this is incorrect please contact your énergie Fitness gym directly and they will be able to clarify on any of your queries.
Thanks for taking the time to leave a review, we really appreciate it!
Have a great day,
énergie Fitness Central Team