I have ordered gas struts for the boot of my Renault Grand Espace with the compatibilty check on the website and parts with the same OEM parts number, however the parts are 1 cm too long, therefor they do not fit.

I contacted the customer service by mail and they are happy to change the product, as long as I pay the return postal costs from the Netherlands to Germany. I ordered the unfit product at a Dutch website, and both by German and Dutch law you are required to take back the product and pay for postal costs if you send a defective product. It is a pitty that a manufacturer made a defective part, but you are the one selling it.

The customer service employee points me to the fact that I should have paid extra for a professional check. I work on cars since I could walk. The OEM parts numbers match-up, but the gas struts are simply too long. Also I contacted you within the 14 days mandatory by law return policy. So if you pressure me to send back the parts asap on my costs, to stay within the 14 days, you are ignoring the relevant laws.

Would you please take back the defective parts you delivered, and give me correct parts, without charging extra. So you stay within the limits of both Dutch and German law? Thank you.