DO NOT USE TITAN

if you must, then be prepared for lies, broken promises, poor workmanship, lack of respect and arrogance. My marina suggests using someone else. if you are wondering why it's taken 6 months to leave a review, it's because I was taking legal advice.

I suspect if a response to this is posted, it will be all my fault. Please remember I am happy to post the email chain.

In summary the original install date was July and the canopy wasn't fitted to my satisfaction until November, even if it was the wrong colour.

Lies
The canopy was due to be fitted at the start of July and the accounts department sent me the final bill (50%). At this point the canopy hadn't even been made. I requested a refund several times as there was no installation date- these requests were totally ignored.

Broken Promises
Numerous dates for the initial installation, rectification work and call back dates were not adhered to. Even when the weather was taken into account for visits they didn't show up.

Poor Workmanship
On several occasions I could not believe that they were happy to leave the canopy so badly fitted.

Lack of Respect
No respect shown for my property. Black soled boot marks all over the deck and old canopy just left on the edge of pier some of which ended up in the water.
Receiving an email from the director in a red font in capitals (the equivalent of screaming at me).

Arrogance
They really have forgotten who the customer is. I was expected to ok cutting plans with no annotation in a short period of time. As well as less than pleasant emails, some of the conversation were not pleasant.

Again I say do not use.