Review of Energie Fitness - Old Street


Rated 1 out of 5 stars

Overcharge when you cancel membership

If you are thinking of joining Energie Fitness Old St in January 2024 read this review:

I was a member at Energie Fitness Old St but recently switched to Chelmsford Energie Fitness.

When I switched gyms I gave them notice I was cancelling at Old st mid way through the month. Although they state there is a 30 day cancellation period, this starts from the beginning of the following months membership. Therefore if you give notice 1 day after the start of a new months membership it essentially takes two months to cancel.

Aside from this they have also charged me twice in my final month! This does not seem like ethical business practice to charge a customer twice in the month they are leaving.

Therefore if you are signing up in January and you are not sure if you will stick with your New Year’s resolution, it maybe worth considering other gyms that will not make it so hard to cancel (or overcharge you when you do cancel).

23 December 2023
Unprompted review

Reply from Energie Fitness

Hi Andy,

I hope you're well.

We at énergie Fitness are sorry to hear of the frustration you have faced when trying to leave your énergie Fitness gym. All the charges and policies involved when leaving our gyms are stated on our Membership T&C however, if you require any clarity or you feel these payments are incorrect, please contact your gym directly and they will be able to assist you.

Thank you for leaving a review, we really appreciate it.

Have a great day,
énergie Fitness Central Team