BUYERS BEWARE
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COMPANY DOES NOT WANT TO GIVE REFUNDS!!! Firstly, the colors are MUCH darker than what's pictured online. Received item and didn't like color. First Red Flag: Contacted site for RMA. Waited days. No RMA sent. Called company. Second Red Flag: The gal pushed and pushed for exchange, instead of refund. Finally told me what to do with it. Third Red Flag: Wig Salon received item and said my card "couldn't be refunded". They had NO PROBLEM taking the funds but BIG PROBLEM refunding. They even went as far as accusing me of having a fraudulent card!! The emails from said owner were very uncaring and flippant. They now hold both the product AND my $150 and they refuse to understand why I'm upset! The company is a scam and I hope someone scams them as much as they have scammed me.
Reply from WigSalon.com
Trust Pilot users, BEWARE. Yes, This Client did contact us to send back a wig she did not like. This company will refund or exchange within their posted guidelines. The issue was and is - for an unknown reason - the card will not refund online. THIS CLIENT KNOWS THAT . She even suggested that the solution may be a glitch with our service provider specific to AMEX. This is copy/paste from her email to me just now. " MSP (Merchant Service Provider) is YOUR clearing house. I happen to work IT and I KNOW the problem is with one of two things, you're refunding to the wrong credit type OR your Developers do not have the setting enabled to allow refunds for AMEX. However, we were able to refund another AMEX card holder today. So the issue is with AMEX and the card-holder. Mondays are busy. We will try to reach Amex Monday. She has placed claims vs us at 3 other sites as well. And she knows this is a techincal problem - and not one about us not wanting to refund her. The FACT that she wrote I hope someone scams them - well - she is doing that now. We cannot refund her card. It may be a gift card. We will know Monday or Tuesday latest. And the refund is not FULL. We paid $11 to ship and there is $15 wig try on restock fee. Plus we have to see if the wig is okay. No one really looked into that yet. We have been online 27 years. We do things right. This client is out to hurt us without even trying to be through a weekend when banks are closed. Good Afternoon Joseph,
Thank you for reaching out today. As per our conversation I did go ahead and get with my technical team to further look into this refund error for card ending in 3468 processed on May 1st 2023. After doing some further digging into the transaction error we found out the error is originating from AMEX itself, most card brands respond with an "approval" code confirming that this request was received and able to process. American Express cards do not work with this "approval" system. Because of this, your terminal provider (authorize.net) is unable to process the refund requests. I was advised by the Technical Team that the only options as of now is to:
I can submit a rekey request for it to be completed on the back end this has a SLA of 5-7 business days.
It did seem like this was a more recent change within AMEX and is expected to be corrected soon. I do apologize for the confusion. TRUST PILOT - AN AMEX ERROR MADE IT IMPOSSIBLE FOR US TO REFUND - ONCE WE ABLE TO I TRUST YOU WILL REMOVE THIS CLIENT'S COMPLAINT -