Patronising and Rude
I put an advert on bark.com because I needed someone to scaffold my flat block so that I can change my boiler flue.
They rang me up, bearing in mind it was a number I didn't recognise, didn't introduce themselves at all and just assumed I'd know who they were. Whoever I spoke to was rude and patronising on the phone. They wanted to know more about the job so I asked what exactly what they wanted to know. They asked what type of plank or panels I would need so when I said I didn't know what the options were (I've never dealt with scaffolding in my life) expecting him to explain it to me, he started laughing at me and said "Have a good day, I don't know what you want from me, you clearly don't know yourself". Never have I had a conversation with someone more unhelpful in my life.
Reply from UK High Level Scaffolding
Dear Leanne,
I am genuinely sorry to hear about your negative experience with our company. It deeply concerns me that you were left feeling unheard and frustrated during your interaction with us. Please accept my sincerest apologies for any inconvenience or discomfort this may have caused you.
I completely understand how frustrating it can be when trying to navigate unfamiliar territory, especially when it comes to technical matters such as scaffolding. It is never our intention to leave our clients feeling unsupported or belittled.
I assure you that your feedback has been taken seriously, and I will personally address this matter with our team to ensure that such behavior is not repeated in the future. We strive to provide excellent customer service and assist our clients with patience and professionalism, regardless of their level of familiarity with the subject matter.
If you would be willing to give us another chance, I would love the opportunity to discuss your project in more detail and provide you with the assistance you need. Please feel free to reach out to me directly at info@ukhighlevelscaffolding.co.uk , and I will do everything in my power to make things right for you.
Once again, I apologize for the negative experience you had, and I genuinely appreciate your feedback as it helps us improve our services.
Sincerely,
UK High Level Scaffolding