Astralpool didn’t want to pay for the work under warranty. They charged us instead. When questioned they said the warranty has expired even though the warranty was still valid. Now the same issue recurred and when contacted they said the warranty has expired but admitted the was there when it happened last time.
But they refused to acknowledge they were involved at that time even though there is proof in the form of email, case number etc. I got the impression they do not want to provide customer service and honour the warranty. They displayed really bad attitude in blaming the customer than accepting any of their mistakes. Never again I’ll deal with them.