I can neither confirm nor understand the many negative reviews.
Very happy Norisbank customer since 2013, have never been more satisfied with a bank - i had accounts in Lithunia, Portugal and several Latin American countries, so i've had my fair share of banana republic conditions.
On the contrary, the online banking is clear and intuitive, transfers arrive quickly, customer service responds fast and is always friendly.
Foreigner myself, the account was set up and ready within a week with zero problems.