I am student and want to open an account there and when I was done they told me you should get your PIN code and card in a week now it is 15 days and no news. also I am an English speaker and when I went there solve the problem, an employee told me she can not speak English and of course it was ok but then she did not allow me to talk to someone else who could speak English and when I finally found someone she started to talk about me to her colleagues and was saying that if I can not speak Deutsch I should not be in this country.
I send them 4 emails explaining my problem and all I get in return was automatic answers which were not really answers!