Worst experience in ages... Placed a small order on 11/11 and had to chase it multiple times, all to no avail. In other words: Not delivered yet after almost 4 weeks and counting. Let's see what happened (I'll leave out the many repeated contact attempts on my behalf and stick to the main red line):

First, received a 'Thanks for your order' message on 11/11/2021, stating that the order will be processed and delivered on short notice. Mmm, that looks promising.

Then, received a message starting that the order can only be processed once a Farnell business customer has been created.

So, applied for and created a Farnell customer number => Problem not resolved, order still not moving in spite of multiple mails and phone calls (see below) asking for a status update.

Phoned the land line number to try and resolve the issue after a while => The order that I can definitely see online in Farnell's portal can somehow not be found by the employee and does not exist, although I do see it and it has the active/in process status. The English speaking Farnell employee refers me to the benelux mail-address to resolve the issue.

Mailed the Benelux mail-address multiple times addressing the issue and expressing the willingness to resolve it => No response or follow-up whatsoever on this E-mail address. This takes the shape of the Bermuda Triangle, so it's back to square one once again.

Again mailed the Benelux mail-address and gave them a deadline (nobody cared of course) and indicated I would spread the word about their appalling customer service (anyone wants to predict the answer ? You guessed right, no response whatsoever).

All-in-all a 'Kafkaesuqe' experience. I can't speak for the entire Farnell organization (which I reckon is based in the UK), however Farnell Benelux is a joke and doesn't take it's customers concerns seriously to put it mildly or simply doesn't give a damn.
I am a patient person, and Farnell Benelux can't say I didn't try, and also understand that things can run off-track once in a while, but Farnell Benelux seems to make a sport out of it, making sure everything goes wrong that possibly can go wrong….

As such, I've completely lost confidence now, and have taking a non-reversible decision to take my business elsewhere (I'll consider Mouser since other people here had good experiences with them.)

P.S. This is specifically addressed to Farnell Benelux Customer Service and their replies to TrustPilot reviews: Oh yes, thanking people that somehow happened to steer clear of your messups is one thing, but I still hope the day will come that you take the other messages with (serious) compaints seriously and respond with the same eagerness to those as you do on the first category. You might just be able to learn something from these reviews as well and improve your way of dealing in such a disgracefull manner with your business customers....