I recently booked an online bathroom planning consultation with Karen from the Bathstore Burton on Trent store. The service I received was exemplary. Karen called me for our appointment as arranged at exactly 3p.m. - on the dot. She was friendly, professional and knowledgeable. She immediately understood what I was looking for and made helpful suggestions. She knew her products well and was able to help me find everything I was looking for. She produced plans which reflected what had been discussed the very next day. All in all a first class service - thank you.