I was given as a gift a pair of 1more triple driver headphones. They were great until they broke I contacted 1more customer service what a nightmare. As I did not have a receipt they refused to help and a customer service rep phoned me to advise me to buy a pair off amazon then return the broken pair to amazon I refused as this is fraud. I will never deal with this company again really poor they do not Carrie any spares if your cable brakes you have to buy a 3rd party replacement as they will not help you (I also have the email from the customer service rep with the advice to defraud amazon by returning a product that was not purchased their) I am sending the evidence to amazon and hope they deal with this dishonest advice given out by 1more