we use(used to) for palletized shipments. their customer service is completely unhelpful. You are paying them to arrange your shipment but there is no support or service carried out. When things went wrong and they had directly feed us false information, they took no responsibility and no initiative to correct the situation. After failed pickups, they said they had no control and blamed us for booking the service without ever before indicating it would be an issue. We are now awaiting a refund on a shipment they just never got collected. Would avoid, they are many LTL brokers out there that provide far better service and stand behind the shipments they book.