A big Finnish health service provider has outsourced (2020) their billing to SVEA Ekonomi AB.

SVEA Ekonomi should have sent the initial invoice, but in stead I got by post a notice that I haven't paid the invoice and there is a 5,00€ notice fee. I did not get the initial invoice by post or any other channels, nor has the postal service misplaced a single invoice in decades that I should receive.

I called SVEA Ekonomi and asked what it was all about and was able to pay only the original invoice fee. I also required a written notice from SVEA Ekonomi, what we have agreed.

SVEA Ekonomi claimed that the original invoice had been sent, but where is the evidence and it is very convenient to blame the postal service for misplacing bills.

By chance, I got to know that exactly the same thing has happened to another client, who uses the same health service provider, so this started to sound sketchy and it might be SVEA Ekonomi's strategy and a very easy way to get free money. Probably lots of people will pay the extra 5,00€ fee.

If you are in Finland, contact Aluehallintovirasto/Regionsförvaltningsverket and report the incidence to them after you have called SVEA Ekonomi and fixed the matter. Maybe something can be done, if enough people report the same problem. Aluehallintovirasto/Regionsförvaltningsverket monitor these things at least.