Review of Outletmoto.eu Srl


Rated 1 out of 5 stars

Untrustworthy - stay away

Spotted a Dainese Mig Tex-Leather Jacket at Outletmoto.eu for £197+shipping. Thought it was a good enough price so I Purchased it.
Received an e-mail detailing the order £197+£12 = £211. I Transferred the money from my bank directly to Outletmoto.eu's account (via SEPA bank transfer). I later realised a SEPA bank transfer will only be accepted if the currency is € (which I did not know), for this, my bank charged me a shameful amount (my fault, not Outletmoto's).
Regardless, I received an e-mail informing me the payment had been received but that the amount was short (too few £) and as such, there would be no shipping of the item. I enquired Outletmoto.eu regarding this. What was the amount that was due, why there is a discrepancy between the amount I bought the jacket for and that was conveyed to me via e-mail and the amount on my "my order's" page at outletmoto.eu website. In the website, the amount due is 236€+15€ shipping, I should point out at this point, that 236€ is £211; so naturally, Outletmoto.eu is trying to charge for shipping twice.
And maybe most important of all, what amount was received (from my transfer)?
In the end I decided not purchase the jacket and asked for a refund. Had to inquire about the refund a second time for the transfer to be made, a week later.
In the end I received 215€, which is a total loss of 50€...

Since Outletmoto.eu failed to tell me exactly what amount I was supposed to pay and what amount was received, I cannot ascertain whether Outletmoto expected me to pay £211 (236€) or pay for shipping twice by paying 251€...
If Outletmoto received 236€ as I believe they did, they should have simply shipped my jacket.

All in all, I do not trust this store. After several weeks and many e-mails exchanged, they refused to answer my questions, and are therefore not untrustworthy.

2 July 2020
Unprompted review