Not technically helpful
I have registered this bank and could never activated photo Tan procedure.
Nevertheless, I made a call several times for renew the system error, it's never succeeded.
Technically, I followed the correct way and did all my best but nothing works.
Their website is messy and not easy to find the right solution for my problem.
It is super stressful and I deeply regret to get this bank. It is always good to go with better banks even we pay higher monthly fees...
Reply from norisbank GmbH
Dear Marie,
thank you very much for your feedback. We would like to assure you that what you describe is not the service and product experience we strive to provide our customers. We therefore thank you for your open words. Unfortunately we cannot identify you under your mentioned name and therefore we are unable to support you to find a proper solution. In order to be able to take a closer look at the matter, we would be happy if you could send us your contact details and your specific request in an e-mail to qm.noris@db.com with the reference "Social Media".
Our quality management will then contact you.
Best regards
Yours norisbank GmbH