If you read that one can open an account in this bank as a foreign resident (as they advertise), DO NOT TRUST THAT! The customer service is absolutely useless - in my view the people there have a short list of standard answers and usually they pick one that is not even remotely close to your question. Robots would do much better job, I am sure. Then, if your questions become too difficult for people of low intelligence, they just stop talking to you. Same with the technical support, which I addressed, because their web site is dysfunctional too. Zero help.
I sent the filled-out application forms with the Post-Ident coupon and proper identification, but never received a reply despite my follow-up.