When my partner had tried to reset our router due to dropping wifi issues, the internet had stopped completely. James was very patient and talked me through each step, to try and isolate and fix the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great installation on 15 May. Engineers very polite and efficient. V happy with the new broadband service. Spoke to customer services on Thursday regarding adding my old landline to the contract an... See more
Company replied
Paul Lambert and Tom Ball were our Zzoomm engineers today 3/6/2026. Both lads were efficient, clean and tidy doing the installation, they were polite and explained what they were doing. Everything is... See more
Company replied
Installation was reasonably quick. Then I had a problem logging into the new router. The log in page says to enter the last 6 digits of the serial number when in fact it wanted the full 8 charac... See more
Company replied
Company details
Written by the company
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Contact info
Fountain House, John Smith Drive, OX4 2JY, Oxford, United Kingdom
- 03333119909
- help@zzoomm.com
- zzoomm.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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omar Razak done a amazing job
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Jai,
Thank you for your 5* review.
We're happy to hear that Omar gave you a good experience.
Zzoomm Customer Care
Reply from Zzoomm Full Fibre broadband
Hello Lisa,
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
Omar razak and colin jago were…
Omar razak and colin jago were fantastic installed quickly and were polite and professional
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Keiran,
Thank you for your 5* review.
We're happy to hear that Omar and Colin gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
JD was brilliant
JD was brilliant, patient and knowledgeable, hepled get my issue fixed.
Famtastic customer service, id hire him in a hesrtbeat !
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Jack,
Thanks for the 5* review.
We're happy to hear JD was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
Victoria was brilliant and resolved …
Victoria was brilliant and resolved my problem quickly
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Christopher,
Thank you for your 5* review.
We appreciate the feedback, we're sure that Victoria will be happy to hear about your kind words.
Zzoomm Customer Care
Install by Omar Razak
Omar Razak came to do my install, I was worried about where the router ect would go and how much work it would take with holes and wires through the house. But came up with a plan which meant minimal work and kept the disruption to the house low with only 1 hole needing to be drilled through the interior/ exterior wall. Omar completed the work to a high standard and was professional.
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Bethany,
Thank you for your 5* review.
We're happy to hear that Omar gave you a good experience.
Happy Zzoomming!!
Zzoomm Customer Care
refund following a system failure ?!
Hi, just following on from my previous one star review where my system was not working and although i had to get a 4g sim and 4g router i was only promised a refund of £1.33 per day for the time the router took to get replaced and fixed. Well a few months on and still havent received any sort of explanation or my 3rd rate refund. Given it a 2 star instead of 1 star this time as dont want to seem "negative"
29 March 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Goondeg,
We're sorry to hear that you have been having issues with your credit refund. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
Ryhs or Reece
Riz, cool dood ,thanks for help ,quick and easy thanks pal😇
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Wayne,
Thank you for the 5* review and feedback!
It's great to hear that Riz was able to resolve your issue, that's the kind of service we aim for.
Zzoomm Customer Care
Best Service always straight forward
Best Service always straight forward. Spoke to James who helped me upgrade my Service
10 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Richard,
Thank you for your 5* review.
We are glad to hear that James was able to resolve your query quickly.
Zzoomm Customer Care
JD was excellent…
JD helped me when I called due to issues with my router. He was extremely helpful and patient and got it working again for me.
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Emily,
Thank you for the 5* review and feedback!
It's great to hear that JD was able to resolve your issue, that's the kind of service we aim for.
Zzoomm Customer Care
Switched 13th may 2026
Switched 13th may 2026. Router and box don’t work. I’ve rang about 8 times and sent as many emails. Always told I’ve been sent to tech support ……..still
Waiting! Also told I’d receive an extender, it’s never came. Complete cowboys!
Zzoom have asked for my details it will be interesting to see if they actually ring! I’m still waiting to be called back from the 9th June - time of writing - 11th!
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Jo,
We're sorry to hear that you have been having issues with your connection. We have sent a request for further information so that we can look into this for you.
Zzoomm Customer Care
REUBEN WAS VERY FRIENDLY AND…
REUBEN WAS VERY FRIENDLY AND PROFESSIONAL AND HELPED ME FROM START TO FINISH CREDIT TO YOUR TEAM
THANK YOU
Jane Bond Yearsley
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Jane,
Thank you for the 5* review and feedback!
It's great to hear that Reuben was able to resolve your issue, that's the kind of service we aim for.
Zzoomm Customer Care
Today I spoke with Maxine regarding… my billing date
Today I spoke with Maxine regarding billing dates. She was extremely kind in explaining my issue. Other than Maxine, from dialling there was less than 1 minute wait time before her answering. I have noticed this before with Zzoomm, brilliant providor. Thank you Maxine, Than you Zzoomm
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi there!
Thank you for the 5* review!
We're happy that Maxine was able to assist and that she provided an excellent experience! We will pass your kind words on.
Zzoomm Customer Care
Very good company to deal with.
Very good company to deal with.
Excellent speed, reliability, and price.
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Arthur,
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
Dont have many issues but when i do…
Dont have many issues but when i do service and repair done quickly and efficiently.
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi there!
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
I am really happy to inform you about…
I am really happy to inform you about your customer service is very friendly and solve the problem immediately.it is a very excellent service.Thank you so much for the support
9 June 2026
Reply from Zzoomm Full Fibre broadband
Hello Annamma,
Thank you for your 5* review! We appreciate the feedback.
Zzoomm Customer Care
Customer Services and engineers
We were connected to our new broadband earlier today after a false start last week with a different engineer. Today we had Rainer and Chris doing the installation, they were very pleasant and efficient .
After the installation we had problems with connecting the tv although we had managed to connect our mobiles and I-pad.
I phoned customer services and spoke to Donna who was very helpful and pleasant and remotely sorted the problem for us . Thank you
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Linda,
Thank you for your 5* review.
We're happy to hear that Rainer and Chris gave you a good experience. We will be sure to feed back the lovely comments to Donna too - thank you!
Zzoomm Customer Care
Chris Robertson was fantastic
Chris Robertson was fantastic, I saw him out when I was delivering and he followed up with me, super fast sign up and even gave me a great deal. Thank you Chris :)
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hello Charlotte,
We're glad to hear that you've signed up with us. We will be sure to feed back the lovely comments to Chris too - thank you!
Happy Zzoomming!
Zzoomm Customer Care
Fast answer and solution
Fast answer, ELLIE was friendly, polite, knowledgeable, quickly solved my problem. Fabulous service.
9 June 2026
Unprompted review
Reply from Zzoomm Full Fibre broadband
Hi Paul,
Thank you for your review!
We're glad that Ellie could help you quickly and get everything sorted just as you asked. We appreciate your feedback!
Zzoomm Customer Care
Reply from Zzoomm Full Fibre broadband
Hello Kelly,
Thanks for the 5* review.
We're happy to hear Mary was able to make your experience smooth when you contacted us!
Zzoomm Customer Care
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