ZWILLING J.A. Henckels Reviews 710

I've purchased several products from Zwilling, and most of them were defective in one way or another. I don't know where they're getting their products made, but clearly, their quality control is lacking. I will NOT purchase anything else from them. Their prices are inflated, but their products are not of good quality—things I've had to return: A coffee maker, a Power blender, and now an Air Fryer is not working well after just a few weeks. The toaster and kettle have been fine so far. I'm not one to complain but I'm tired of buying products from them only to find them defective and in need of the hassle of a return. Buy elsewhere!

I purchased 2 sets of skillets at a Toronto warehouse sale in October 2024 - one for $100 and the other $80 + tax. Six days later I went into a Zwilling store and the same sets were there on sale 30% cheaper. I sent them an email, but they advised me they can't issue me any refund or a gift card. I will make sure never go to their warehouse sales again.

I know Zwilling and Henkel from my Homeland,they have the best products and quality.

I purchased a kettle from Zwilling on line and after a few weeks of use there was rust forming on the bottom of the kettle. I submitted a claim and it was declined with a reason that it was left on with no water which is absolutely not true. We have always left it off the dock after use and always left water in the kettle for the next boiling. Very poor quality and furthermore a possible healt risk since we don not know what has been leaching into the water that we have consumed. Definitely do not recommend anyone to purchase their kettles. We have had lower cost kettle in the past 40 years of our using them and have never had this issue until we used the Zwilling brand. We have purchased another brand product at less than half the cost of this one and have had no issue at all. Poor customer service and have never experienced this with a small appliance manufacturer.

Finally a product that does what it claims to do. I purchased a 4 slice Toaster and it does toast the bread from end to end and beautiful color. It doesn't have many bells & whistles but I bought it to "toast" bread and bagels. I didn't have to deal with Customer Service as I see that's where many customers seem to have problems

I am very disappointed with my recent purchase of a Zwilling toaster. After paying a premium price, I expected a high-quality product. However, when I went to use the toaster for the first time, I discovered a deep crack in the body. This was clearly a defect, as the toaster was stored carefully in a cupboard with no chance of being damaged.

When I reached out to Zwilling customer service to report the issue and request a replacement, I was met with a lack of support. Despite being a long-time loyal customer and having followed their procedures for reporting defects, I was denied a replacement or any form of compensation.

It is worth noting that Zwilling told me I must have dropped the toaster, which I had not but interesting that after reading other customer reviews on their website, others have reported the same issue. These reviews suggest that the cracking is due to the heat element, rather than the toaster being dropped. It is interesting to see that this issue appears to be common with this product.

For a brand that markets itself as providing high-end, reliable kitchen products, I am extremely disappointed in both the quality of the toaster and the poor customer service response. Given the high price point of Zwilling items, I expected much better support and accountability for a defective product.

I will no longer be purchasing from Zwilling and would caution others to think twice before spending their money on a brand that doesn’t stand behind its products.

Two items in same box, were shipped back in original box. One item for replacement, one item for return. Called confirmed package was received, items were in there. Received replacement few weeks after, never received refund, called multiple times and was told returned item was missing, and I need to prove it was in the package. Two items were send back in the original box, I have received one replacement, but was told the other item was not in the package so no refund for me. They are stealing my money. Be careful with purchasing online.

I bought a sous vide machine online as a gift. It arrived in 2 days and was broken. I could have returned it as it had a 30 day return policy and purchased another that would have arrived as quickly as the first. Instead I called Zwilling and they asked me to return it and they would send a replacement. I have heard nothing and so I called again today and was told a replacement takes 4-6 weeks and there was nothing they could do about it. I asked to speak to a supervisor and was told to just take the survey at the end of the call. Worst customer service

I bought this blender with my own money, I dont do much cooking at home therefore I used this blender for less than 20 times and im being generous with the numbers here. Within the first year, the cup was already fully chipped and the base was producing this weird brownish paste which I noticed was mixing with the food so I stopped using the blender due to the risk of poisoning.
Later on I went to the reviews on their website and noticed all the reviews are from people who received the product for free. The people who purchased the same product all had issues within the first 1-6 months!!!
Because of my busy schedule and health issues, I kept postponing my email to let zwilling know about the issue. when I finally wrote to them and explained the situation they told me the warranty expired a couple of months ago and they wont offer assistance.. even when I explained to them the issue was in the first year of purchase and I used it just a handful of times. They didnt care about the principle of things they were just glad that the warranty worked for them. Such a disappointment! I will stick with breville, the quality and custumer service are top notch and save my friends and family the trouble of dealing with this brand.
Zwilling has serious integrity and values problems, AVOID LIKE THE PLAGUE!

I bought a long slot Henckel toaster that stopped toasting on one side within 4 months. I had lost my invoice and wrote to Zwilling's customer service about the issue. They asked me for a video showing the issue so I sent it to them. They told me that the Henckel toaster was discontinued so they would send me a Zwilling Enfinigy one (which is double the price) once I sent a picture of the cut cord. I was apprehensive thinking "what if they don't and my cord is cut"...well I received my brand new toaster within a week. Totally happy with my new toaster. Zwilling went above and beyond for a client who didn't even have her invoice!! Thank you very much Zwilling!!! Hélène

Please buy somwhere else and don’t spend your money on zwilling canada if i can give beliw zero to their customer service i will i bought a knife which they shipped with fedex ground the delivery guy put the knife in front of my house without prior call or anything so the package went stolen i failed a clain to fedex and asked zwilling customer service to gollow up with me so we can find a solution they asked for many information which i did deliver yo them and guess what in their last email they told me sorry fedex did deliver the package can’t support you call the police lol what a customer service guys if any high position manager reading my message and want to answer back i have all the proofs and emails again hour customer service sucks and please don’t spend your money with zwilling canada

Their website customer's ratings are filtered, and only 5-star ratings are published. I did post a review on their website with 1 rating, but it was never posted. What a scam company.

Terrible customer service. Went from wanting to build an entire Staub collection, to never wanting to purchase from this company again.

I ordered a visual imperfections cocotte, that arrived with a chip inside the lip that had not been enameled over. The visual imperfection items are described on their site as having "minor visual imperfections" such as "chips that have been enameled over" Therefore, the item did not fit the item description on their website. I reached out to customer service about this issue, hoping for an exchange. Customer service agreed to an exchange, but told me this was an exception, as they do not offer exchanges or returns on visual imperfections. I feel this ignores the fact it was not just a visual imperfection I was unsatisfied with, but instead a flaw that went completely against what was promised in the description. Regardless, I agreed to move forward with the exchange. However, customer service then informed me I was expected to pay for the return label. Due to the weight of the cocotte, I would be looking at paying $50, to ship back an item. An item I was only shipping back because of a quality control issue on their end. I tried countless times to explain to customer service that I did not feel it was right to expect me to take the responsibility of paying for the return postage when it was their mistake. However, they did nothing but re-state that allowing me a return at all was an exception, and that I would have to pay for postage. At one point they told me it was systematically impossible for them to make a return label for the visual imperfection item, then at another point they told me they were already making an exception by allowing the exchange at all, and could not make a second exception.

I feel this customer service experience was a complete waste of my time, which is very disappointing from a luxury company with a luxury price tag.

Let me start by saying that I have been a devotee of Henckel Knives for 25 years and Staub cookware for 15. I have spent literally thousands of USD on their products and still love them.

I have also had relatively good warranty experiences in the past with knife repair/replacement (8 years ago).

However, something has happened to their customer service. In 8/18/24, I accidentally clicked purchase on a set of two Staub ceramic dishes and *immediately* submitted a request to cancel and submitted a separate order for the correct dish. I then called the next business day (8/19) to follow up because there wasn’t an option to cancel the order. The person I spoke to assured me that I could return with a prepaid return and just to wait for the items to arrive. I explained that most online retailers have a cancel button and that although, of course, if it went into processing I shouldn’t expect to be able to catch it, it should be an option to try to cancel the order - saving money and carbon emissions for everyone. I duly submitted my request on 8/19. I heard nothing for 11 days and called and emailed to try to get someone on 8/30. Apparently they missed my email, but I was again assured that they escalated my concern and I asked again to confirm that I would get a prepaid return label and was told yes. I then received a standard return authorization with no prepaid return label. I immediately emailed and called to ask why I had not received the return label and they asserted that this was not their policy. I explained the whole saga and they just blew me off with the same canned response

It is incredibly sad and frustrating to see a brand I have sung the praises of and sunk so much money into decline so drastically in their commitment to the customer. I spent so much time and did everything I could to prevent this and in the end will have paid over $40 for nothing. ALL IT TAKES IS TO HAVE A CANCEL OPTION ON ORDERS!! Again even with a caveat that if the request is submitted after processing then it can’t be addressed, but in this case my request was immediate and the order could not have been processed at that point!!

Again, so disappointing.

No return, no cancelation. Being European I am ashamed of a German company treating Canadians this way. I am sure this would not fly in Germany.

Faranak Bahrampour was great at Tysons mall answered all my questions. She was very professional and respectful took the time and provided great service. Helped me figure out what product to purchase to meet my needs and I love my new set!

I have spent an insane amount of money on both Staub cast iron units and a Demeyere cookware set. The customer service is appalling and the warranty almost meaningless. When I spend hundreds of dollars on a unit or thousands in the case of cookware, the lifetime warranty should be iron clad. Pun not intended but appropriate. In order for me to be even considered for a new Staub cocotte because the blue enamel is peeling off the lid, I have to mail the item to them with a service that tracks the shipment. Cast iron weighs substantially, and therefore the mailing fee will cost substantially too. If they decide to return the original and not replace it, I have thrown good money after bad. I may have to take my chances and have it rust. I will like rub oil over the exposed areas to avoid this. I made clear my dissatisfaction that their defective item is now my problem. If I wanted sub quality cast iron, I would not have paid the money I did. I received significant attitude from the rep, he never sid send the address to which I could file a complaint, despite his claim that he would. I must own many Staub pieces and friends have received many recommendations. I am done with Zwilling and will make sure others don't bother with them. I don't pay this kind of money to be left with defective pieces.

Before ordering a cutlery I checked the refund policy - it says 30 days!!!! The photo (only one) of the product was not sufficient to understand the details.but since the policy of 30 days, I ordered it! However, I received the product with massive delays and they DO NOT REFUND! So, it’s very misleading policy and not a nice quality! The customer service does not exist there.

Knife broke while in block within a few months of use. Warranty won't cover the defect. Will not purchase again or recommend.