Zumub Reviews 

I had a very bad experience with Zumub. My order was marked as delivered, but I never received it. What followed was nearly 20 emails over TWO months! during which Zumub kept telling me they were checking with the delivery company. The carrier insisted the parcel was delivered (into a mailbox, which was impossible due to the size of the package anyway), so clearly it wasn’t, and nothing was ever resolved.

I wouldn’t normally write such a bad review here because mistakes can happen, but their final email truly shocked me. They refunded me, but wrote that it was done “exceptionally”, as if they were doing me a favour or as if it was somehow my fault that the delivery company didn’t deliver the package.
They even warned me that next time, if a carrier marks a parcel as delivered, they WON'T take responsibility again!
This is especially surprising considering EU regulations, which clearly state that if a product isn’t delivered, the seller must refund within 30 days.

I wish they would be on the side of their customer if they want to keep that customer. Sadly, they didn’t understand this, so no, I will not be buying there again, and you should be aware as well.

The quality of the products are great, pricing is fairly good and the delivery is exceptionally quick and easy.

fast delivery, great prices and quality!

Easy online ordering process and quick delivery

not reliable. Been waiting for an order for 8 days. It ends up being sent back due to damage. Worst customer service. Stay away from them

Promt delivery, fair price without sending costs, excellent product.

Great deals, good products. fast delivery.

Very good quality protein and delicious taste

Very good quality and low enough price

Good pructs

Very good experience

Good product

Good quality product. I am lactose intolerant and the one I bought has very low levels of lactose and I can already notice some difference in my diet after a week and is really tasty (specially with no sugar yogurt).

Also pretty fast and trustworthy delivery. 10/10 experience!

Very satisfied with the high-quality products and prompt delivery.

Great product and great service. The strawberry protein powder tastes like a McDonald's shake. Amazing.

Extensive catalog of products, ease of ordering and quickness of delivery. Don't really have anything negative to say about Zumub, and I will keep ordering from them in the future.

Zumub used to be a good supplier to me , well that will be until you have an issue with them. I ortderd protein bars with low sugar , as per their website description. When i received them, they had completely different Nutritional content with 13g of sugar instead of 0,6 g. Was I not attentive to this they would have tricked me as a custiommer.
When i sent them an email, they blamed it on an update, and didnt want to assume full responsibility to fully refund the item. This is not the level of custommer support we expect in Denmark. So, you should avoid buying from them, as they will try to trick you when you need support.

Everything was good

Great produts, fast delivery

My order arrived with items missing and egg whites leaking throughout the package. I contacted Zumub immediately. Instead of resolving the issue, they deflected responsibility to DHL and claimed they would follow up. That was the last I heard from them.

To be clear: I am not DHL’s customer—Zumub is. It’s not my responsibility to wait while they sort things out internally. I paid Zumub for a complete and intact order, and they failed to deliver. Ignoring follow-up messages only adds to the frustration.