Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more
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Based on these reviews
Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly respons... See more
Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more
Hi I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular . I have a photo of when I first pur... See more
Company replied
Company details
About ZOUSZ
Written by the company
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Contact info
ZOUSZ LTD, WC2H 9JQ, London, United Kingdom
- +447822012246
- support@zousz.com
- zousz.com
4.3
Excellent
587 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Cheap product
Cheap product, been using it for a week now, safe to say ain’t worth sh*t
29 October 2024
Reply from ZOUSZ
Thank you for your feedback. We're sorry to hear you're not satisfied with the product. We’ve actually reached out to you multiple times in an effort to resolve the issue, but unfortunately, we haven’t received a response. We want to make sure you're fully satisfied, so please feel free to get in touch with us directly, and we’ll do everything we can to assist you.
I’ve been using Zousz for years
I’ve been using Zousz for years, and nothing else compares. The rich, grounding scents bring a sense of calm and confidence that stays with me all day. Each product feels crafted with such care, adding a little luxury to my daily routine. Thank you, Zousz, for creating these beautiful essentials that have truly become a part of me.
Babu🕊️☮️☯️🕉🇬🇾X
11 November 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your kind words and for being a loyal ZOUSZ customer! We’re thrilled to hear that our products have become such an integral part of your daily routine and that they bring you calm, confidence, and a sense of luxury. Your feedback truly means the world to us, and it’s inspiring to know that ZOUSZ has made such a positive impact on your life.
We’re grateful for your support and look forward to continuing to be part of your journey.
With gratitude,
Love these products
Love these products, was introduced to them by my barber. Unfortunately my barbers, more often than not are out of stock of certain products because of
The demand. I Decided to buy direct, full product choice, cheaper and the service has been great. Well done!
11 November 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your wonderful feedback! We’re thrilled to hear you love the products and that you had a great experience shopping directly with us. We completely understand the challenge of availability with high demand, and we’re glad we could offer you a full range of products at a better price.
Best brand for beard
I’ve been using Zousz products for over a year now, and every single item has been fantastic. Their beard care is top-notch, and the quality is consistent across the entire range. Customer service is excellent too. They are always responsive and helpful. Zousz has become my go-to brand for beard care, and I couldn’t be happier!
9 November 2024
Reply from ZOUSZ
Thank you so much for your kind words and for being a loyal ZOUSZ customer for over a year! We're thrilled to hear that you've been happy with our products and service. It’s fantastic to know our beard care range has become your go-to choice, and we're grateful for your continued support.
If you ever need anything or have any questions, don’t hesitate to reach out. We’re always here to help!
You won’t find better 10/10
I love the smell of the black oud range I have the aftershave, beard balm and oil I also have the shampoo. I have turned heads and been asked multiple times what I’m using you can’t beat it, packaging is also 10/10 I’m looking forward to testing the gold aftershave, customer service is also amazing. Looking for a gift for you bearded man this is where to go
2 November 2024
Reply from ZOUSZ
Thank you so much for your amazing feedback! We’re thrilled to hear you’re enjoying the Black Oud range, and it’s fantastic that you’ve been turning heads with it! 😊 We take great pride in both the quality of our products and the packaging, so it’s great to know you appreciate them.
I've used zous for 3 years now and…
I've used zous for 3 years now and would honestly say it's the best on the market.
Good prices and my beard hydrated without any irration
30 October 2024
Reply from ZOUSZ
Thank you so much for your amazing feedback! We're thrilled to hear that you've been enjoying ZOUSZ for the past three years and that it's been working well for your beard. Hydration and comfort are key, so we're glad to know we're hitting the mark for you. We truly appreciate your loyalty and look forward to continuing to provide you with top-quality products. If you ever need anything or have suggestions, don’t hesitate to reach out!
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the product and its scent. If you have any other thoughts or suggestions, we’d love to hear them!
Reply from ZOUSZ
Thank you for your wonderful feedback! We're so glad to hear you love the product and its scent, and that it arrived on time. If you have any more thoughts to share or need assistance, feel free to reach out!
Reply from ZOUSZ
I can confirm that we’ve already received your previous confirmation that the order was delivered and that the matter was resolved. I understand this might be frustrating, and we want to make sure everything is sorted for you.
WRONG SHIPMENT
a problem with a wrong delivery at the beginning, but to appreciate the helpfulness of their customer service representative (Alex) and how he resolved the situation to remedy and correct the wrong delivery that had not sent me the right products.
very helpful and correct in solving the problem.
31 October 2024
Unprompted review
Reply from ZOUSZ
Thank you for your feedback! I apologize for the initial issue with the wrong delivery. We appreciate your understanding and are committed to providing excellent service. If you have any further concerns, please feel free to reach out!
Quality purchase but very poor service…
Quality purchase but very poor service and correspondence when the items were coming.
21 October 2024
Reply from ZOUSZ
Thank you for sharing your thoughts with us. I appreciate your feedback regarding the service and communication surrounding your order.
I understand how important timely updates are, especially when you’re eagerly waiting for your items. Most of the products you ordered are currently on pre-order, which is why we need to wait for them to restock before we can ship them out.
We’re committed to improving our communication and ensuring you have a better experience in the future. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Reply from ZOUSZ
Thank you so much for your positive feedback! We're glad to hear that you’re enjoying the product. If you have any questions or need assistance, feel free to reach out!
All the process,From my order to…
All the process,From my order to delivery and points you earn after purchase
9 October 2024
Reply from ZOUSZ
Thank you for sharing your feedback! We’re thrilled to hear that you had a positive experience from ordering to delivery, as well as earning points after your purchase. Your satisfaction means a lot to us, and we’re here to ensure you continue to enjoy our products and services.
If you have any further thoughts or suggestions, please feel free to reach out. We appreciate your support!
Black Out beard balm scent muted
I’d been gifted some Zousz Black Oud beard balm last year and I was impressed. As I liked it I went online looking to replenish. They’d changed the packaging from a small glass jar to small plastic tub. No issue with this as this is how it was shown online while ordering, so this has no impact on my rating…but I did like the glass.
The beard balm holds as expected. It’s easily malleable and works into your hands and beard as expected without any issues.
My issue is the scent, it’s not as per the previous Black Oud beard balm I had. I bought this in a 3 pack so will be using this for a while with a more muted scent than expected, compared to previous product. For this reason I can only give it 3/5.
30 September 2024
Reply from ZOUSZ
Thank you for your feedback, and we sincerely apologize for the disappointment regarding the scent of the beard balm. We’ve tried to reach out to you to resolve this issue but unfortunately didn’t receive a response. Your satisfaction is important to us, and we’d love the opportunity to make it right. If you could reach out to us, we’ll do our best to address your concerns. Thank you for your understanding, and we appreciate your support!
Excellent smell and great product
Excellent smell and great product, can be a challenge opening the bottle with the cork style top. Would definitely but it again.
2 October 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear you love the scent and the product overall. We appreciate your note about the cork-style top and will take it into consideration for future improvements. We look forward to having you as a customer again
Had a great experience of the black oud…
Had a great experience of the black oud beard oil on last two occasions,loved the product,unique fragrance . Re ordered!
Received great customer service and replacement product sent out. Satisfied 👍
18 September 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the Black Oud beard oil and that you had a positive experience with our customer service. Your satisfaction means a lot to us, and we’re grateful for your support and your repeat order. If you need anything else, feel free to reach out!
Great smell and lasts too.
22 September 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the scent and its lasting power. If you have any other thoughts or suggestions, feel free to share!
This fragrance is so unique
This fragrance spray is my go-to for everyday use. It's versatile enough for work, dates, or casual gatherings. The scent is distinctive without being overwhelming, making it perfect for those who prefer subtle yet noticeable fragrances.
16 September 2024
Reply from ZOUSZ
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fragrance spray has become your go-to choice. It’s great to know you find it versatile and perfectly balanced for various occasions. We appreciate your support and hope you continue to enjoy it!
Excellent products delivered in a very…
Excellent products delivered in a very reasonable time frame……..
LOVIN IT! Keep up the good work guys may Allah SWT bless your good work
22 September 2024
Reply from ZOUSZ
Hi Saeed,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving our products and that they arrived on time. Your support means a lot to us!
We’ll continue working hard to maintain our standards. May Allah SWT bless you as well!
If you need anything else, feel free to reach out.
Best regards,
Brilliant smell love it
18 September 2024
Reply from ZOUSZ
We’re so glad to hear you love the smell! Your feedback truly inspires us. If there’s anything specific you enjoy about it, we’d love to know!
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