While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
ZO is een merk met ambitie: een schone plek voor iedereen, zonder dat we het milieu om zeep helpen. Daarom hebben we een schoonmaaksysteem ontwikkeld waarmee schoonmaken makkelijker, hygiënischer, voordeliger én duurzamer wordt. Samen werken we aan een schone planeet.
Netherlands
4.8
1K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products, locally made and environmentally sustainable, and ships quickly. I have almost every product - but bought the mops for my family in the UK who loved it and requested their own. It's great to support a small local business doing great things!
The ordering and delivery worked out very smooth from this shop. I'm very happy with the product – the mop. It is exactly as described, and very convenient to use. It makes cleaning my floors so much more enjoyable.
One of the plastic pumps arrived with defect. The upper side stays put for all other pumps, only for the pink one: sanitary clean, the pump upper was wobbly, so won't stay in a place during spraying.
Reply from ZO
Dear Cristina,
Please contact our customer service. You get unlimited warranty on your bottles. You can contact us by e-mail: info@zoschoon.nl or give us a call at +31 085 303 4204.
Best regards,
Joey
Reply from ZO
Hallo Jaap,
Afmelden voor e-mails kun je zelf regelen. Er staat een linkje onderin de mail waarmee je je kunt afmelden. Als dat niet lukt, bel of mail ons dan even.
Tot ZO,
Joey
Reply to ZOschoon's reply: We do received an order confirmation immediately from Ohmygood. We have bought 5 other brands of products from Ohmygood platform, the 5 companies all sent us delivery information within two days. That's why we were suprised that we have waited for 16 days to receive the products from ZO schoon. (see review NO.3) Good to know you encountered an error during processing. We, as customers, are just stating the facts.
You mentioned PostNL suppose to deliver the products within 24 hours but it took 5 days. That's too bad of PostNL, ZOschoon can ask compensation from PostNL if you bought their expensive service for delivery within 24 hours. We, as customers, are just stating the facts.
Thank you for confirming your products are made of plastic. You mentioned this material is clearly stated on your product pages and FAQ. Unfortunately we didn't find "plastic" at all on your website. You do mention "forever bottle". This is a very tricky and confusing defination for plastic. There is no FAQ founded neither.
Thank you for clearing the discrimination matter. We believe so that you are treating every review, feedback and customers equal. Please do not continue reporting and trying to take off our reviews. We are not enemies but customers giving very honest feedbacks. It costs us a lot of time already.
Review NO.2: On your website "ZO fiets pakket" image has a kokosspons in the product images. But what we received doesn't have this product. So we suggest please put a matching image for your product, otherwise it is very misleading.
Since we have spend much more time on these repeatingly reviews... if there is any further communication has to be done, we will refer it to ACM and european customer service.
1. Way too expensive. From ZO website, the bottles looks like made of glass but they are just plastic. In the description it didn't indicate the materials.
2.The provided products are different than the images online. There is one product (the brown sponge thing) missing based on the image. It's tricky to purchase something with an unmatched image.
3. The seller didn't send out the product before we called them twice and whatsapped 3 times through 12 days... (we are in the Netherlands too). So after five times pushing, there was just a random explanation: "there is something wrong with your order" . Actually we didn't recieve any post email about they have posted the products. So we, as customers, have paid for the products month ago, and we would like an honest reply. Forgot or what's wrong with the order? We purchased on the 29 January. After 4 days, no email from ZO for sending the package, on the 2nd February we called them but no one picked up. So we have to contact on WhatsApp which we don't prefer due to privacy. They didn't even know what did we purchase... And they were saying if we bought a cheaper version (floor cleaning)... Then they promised to send on the 2nd February, but they didn't. So on the 8th February we contacted them again, no one reply. On the 9th February again, no one reply. Then we called again finally someone picked up. Hey, since when the customers have to chase after the seller? So eventually they sent out the package on the 9th Feb. We received the package on the 14th Feb.... (we bought on the 29th Jan... They probably use the cheapest and slowest delivery PostNL)
4. We don't like to contact with sellers on WhatsApp due to privacy. Even though we contacted on WhatsApp, but we were ignored without any apology. And telephone was not available causes a problem during the communication too..
5. It was not a pleasant online shopping experience. We don't know if there is any discrimination happening because we speak English? We only bought ZO products because we had a Ohmygood gift card. On Ohmygood we purchased a lot of products, all the other products arrived within a week after the purchasing on the 29th of January. Only ZO has caused us so much energy. The online shopping experience is about accuracy, efficient process. But sadly it's not happening with ZO. We hope every word we wrote can be read carefully especially we have spent so much time on this....
Reply from ZO
Update 23/04/2024: Unfortunately we are not able to find a solution with you since you don't reply to our emails and phone calls. We're more than happy to give you a refund or a replacement product. Please contact us, so we can find a solution.
Dear Shan S.,
Thank you for your feedback. We received your order via the Ohmygood webshop on January 29th. As a result, you would have received your order confirmation from Ohmygood, not directly from us. Following your order, we encountered an unfortunate error during processing.
Upon receiving your notification, we promptly reprocessed your order. The delay in shipping was an exceptional circumstance, resulting in an extended delivery time for your order. Under normal conditions, PostNL aims to deliver within 24 hours.
Indeed, our bottles are made of plastic. This choice is due to glass being unsafe, heavy, and prone to breaking. We ensure this information is clearly stated on our product pages and in our Frequently Asked Questions (FAQ) section.
This matter is entirely unrelated to discrimination. Our process does not involve identifying the nationality of our customers—whether Dutch, English, Spanish, or any other—and indeed, such information is irrelevant to us. We pride ourselves on being an inclusive company.
We deeply regret any inconvenience this may have caused. Using ZO represents one of the most cost-effective and environmentally friendly cleaning options available. If your experience has not reflected this, we sincerely apologize. We are eager to provide you with detailed guidance on maximizing the effectiveness of ZO for your cleaning needs. Should you wish to learn more, please do not hesitate to contact us via phone or email. Alternatively, if you are not satisfied, you have the option to return your order.
We appreciate your understanding and look forward to assisting you further.
Best,
Team ZO
I am very happy with the products and doekjes! I give 4 starts only because the bottles are plastic.
Very clean and responsible brand. Washing cloth is very qualitative
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
