Zoomadog Reviews 

400
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and support, noting helpful guidance and outstanding assistance when selecting products or resolving issues. Many people also praise the efficient service and impressive online ordering process, with orders arriving quickly and representatives ensuring correct product sizing. However, some customers also noted issues with product sizing and quality. Some people found that items did not fit as expected despite measurements, or were advertised inaccurately. Additionally, a few reviewers experienced problems with product durability, such as padding coming unstuck or stiff seams causing discomfort, making the products ineffective for their pets.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with items... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with product... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding... See more

Service

People report positive experiences with service, with many reviewers stating they would definitely use the... See more

Order

Consumers find the ordering process to be positive, with many describing it as one of the most impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my... See more

Rated 5 out of 5 stars

Helpful guidance in selecting the right size socks for our Yorkie has resulted in a very good fit - they stay on! He is able to navigate hard floors and steps indoors much more easily

Rated 5 out of 5 stars

Outstanding customer service I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking I purchased a sh... See more

Rated 5 out of 5 stars

My dog suffered a HNPE on 8th December 2025. On our first physio visit the physiotherapist recommended a 'Help em up' harness and advised that Zoomadog were her preferred supplier. I'm glad we took he... See more


Company details

  1. Pet Supply Store

Written by the company

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Contact info

4.2

Great

TrustScore 4 out of 5

400 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(400)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kudos to the team

Kudos to the team. They are very friendly and businesslike. They respond to e-mails in record time and are very businesslike.

27 November 2023
Zoomadog logo

Reply from Zoomadog

Thank you so much Sasa for the review, means a lot 😊

Rated 5 out of 5 stars

Great customer support

We’ve been customers for a while now. Fabulous customer service. Recommended by our specialist physiotherapist.

30 October 2023
Zoomadog logo

Reply from Zoomadog

Thank you so much for your review Fleur 😊

Rated 5 out of 5 stars

Front vest for small wheel chair

Perfect fit once I'd bothered to read the measurement instructions. He is a much happier dog with the front vest and it supports him well. The sniff of a sausage and he whizzes off on his wheels !

27 October 2023
Zoomadog logo

Reply from Zoomadog

Thank you so much for your review Kevin 😊

Rated 5 out of 5 stars

A brilliant product

Great service and a brilliant product. My dog hasn't walked so well in months. I measured her front paw at 5cm so I ordered the Large boot 5-6cm but it was too big. I had no problems sending it back. I ordered a Small 4-5cm and it is a perfect fit. It's a bit expensive but totally worth it and I'll be ordering another for her other front paw.

27 October 2023
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Their Customer Service team are kind, helpful & make sure your experience with the company is a good one. Can’t recommend them enough

25 September 2023
Rated 4 out of 5 stars

Great Product

Super product that we are now using everyday for our DM boy. Next day delivery as selected, and it arrived on time, but I do feel that a £15 charge for a next day Royal Mail service feels excessive for a pair of dog shoes.

29 August 2023
Rated 5 out of 5 stars

Buster Mac

Buster Mac, our Yorkie suddenly went from bouncing around to no back legs at 12yo. Took to his new wheels in minutes and now he's back mobile again - new lease of life so far🙌

29 August 2023
Rated 5 out of 5 stars

Great customer service

Great customer service. Delivered quick, and although it didn’t work for our dog, they refunded the money promptly; no questions asked.

28 August 2023
Rated 5 out of 5 stars

Wagging his tail for the first time in years!

Been meaning to get something for a while now to help our pug stay upright - he had spinal surgery as a pup and can cope in general, but recently has been falling over a lot easier and can't get back up.

After a little struggle setting up (you will need to make small adjustments to get it just right), he took to them right away. We've spent two days in the garden and have now moved on to short walks to build his strength. He now wags his tail when going out, something he didn't do before due to discomfort.

Really happy with the product, thank you.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Quick delivery, accurate product description and high quality item that works really well for our dog. Clearly made by people who understand greyhound health issues

8 August 2023
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong size boots

I ordered the wrong size boots, I rang Zoomadog, they were extremely helpful, and I managed to post the boots to them and had the correct size delivered within a few days. Excellent service and super boots.

26 July 2023
Rated 2 out of 5 stars

Expensive and late

My girlfriend's dog has a corn so has the little booties to take the pressure off. I took the dog for a walk and one came off without me noticing so I had to replace them. They're very expensive and were 3 day's late arriving.

26 July 2023

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