My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my... See more
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Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.
Contact info
Unit 54, Containerville, E2 9FP, London, United Kingdom
- 01730 622544
- woof@zoomadog.co.uk
- zoomadog.co.uk
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Replied to 12% of negative reviews
Typically replies within 1 week
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Hunnyboots purchase
Recently bought Hunnyboots for my greyhound. A great product as are the Hunnyboots slippers subsequently purchased. Seem to have glitches on their website as I received wrong size socks and slippers on these orders - hence the four stars rather than 5, but customer service has been completely 5 star so will definitely use again
Great product!!
Great product, delivered on time. Fab service, and online chat was a god send! Will definitely recommend
good company though harness not worked for us
Order came promptly. Experience with company good, but unfortunately harness not proving satisfactory for my dog. Pity as it was quite expensive.
Great customer service and the pain…
Great customer service and the pain management pills seem to already be showing a positive change in my dog which makes me so happy.
I’m very happy with dog harness.my dog…
I’m very happy with dog harness.my dog now walks well in her cart due to this harness .very strong and well made.sansa my dog says thank you for making my walk experience much better
Bought for Great Dane but they wouldn’t…
Bought for Great Dane but they wouldn’t stay on . Expensive for what they are
In particular the phone call and emails…
In particular the phone call and emails from Joss offering some really good advice
Hunnyboots
Great customer service!
I bought Hunnyboots for my greyhound as she has a recurring corn and cannot walk without limping on hard ground. The boots are very cushioned and stop her limping. Takes a little while for the dog to get used to walking with them but once they have they can walk and trot ok, if they run they come off, so I take them off if running on soft ground.
I went through months of the boots coming off a lot and got very frustrated so contacted Zoomadog who contacted the manufacturer and came back with advice on what I was doing wrong. Turns out I had not followed their video for fitting instructions which is actually very clear. When I did follow it the problem was instantly solved. Now the boots remain secure and its rare I have to refit them on a walk.
Thanks Zoomadog for the excellent customer service!
Amazing next day service
Amazing next day service. Great quality product! Happy customer & dog
Waste of my moneyOrdered this as it said can be worn all…
Ordered this as it said can be worn all day in theory it's OK but has no support at all, but the worst thing is the velcro which was longer than I needed and my poor dog was attached to the carpet it was hard to release her because as you released 1 piece and moved onto another no 1 had reattached to carpet didn't know who was most stressed me as I couldn't release her or her because she couldn't get up, so only tried on that once won't be using it at all
Zoomadog got in touch excellent customer service 10 out of 10 could not fault them at all and gave me a full refund
Super quick service and good customer…
Super quick service and good customer service. Our dog would be lost without his boots. They fit him really well and when we did get a wrong order, it was rectified really quickly!
Good customer service and a company who…
Good customer service and a company who promptly replies to emails.
Excellent Business
I ordered a set of rear wheels for Roxy my elderly Rottie. She was approaching 14 years old & was struggling to keep up with the other dogs but did not want to be left behind. Joss at Zoomadog was very helpful. Unfortunately Roxy passed away soon after I placed the order. Again Joss was very understanding & helpful & arranged a full refund. This is my second order with Zoomadog. The first I made for a dog in a Macedonian rescue a few years ago. They were extremely pleased with the build, quality & performance of the wheelchair. Excellent company, pleasant helpful staff & fantastic customer support.
Walkin’ Dog Carpal Splint (Full Splint)
Phenomenal product and shipping speed is simply incredible, shipment arrived to Serbia the next day!
Swift supportive service
Excellent service, following loss of one dog boot which was covering a long term injury, and therefore essential. Arranged speedy delivery at short notice.
Zoomadog,everything in one place...
If your pet ever needs ambulatory medical and or rehabilitation products, look no further than 'Zoomadog.co.uk' They have everything you could possibly need in one place and they're right here in the UK with real people to talk to. I spent three days on 'Amazon' and 'ebay' and everywhere else before finding them ...ordered and at my door the next day...10/10
I left this review on Zoomadog's…
I left this review on Zoomadog's website, but as it was negative, they removed it.
I purchased the crocs type boot they have. £35 for 2 boots with £5 delivery. It's made from a very thin material that is already showing signs of breaking. It now quite often spins around my dogs' foot.
i have purchased items before and sent them back after receiving them. the price they charge is extortionate. stupidly expensive. they over charge people for pet products as they know people will pay it to help their pets.
i find it's sad that companies like these exist. making a living by overcharging

Reply from Zoomadog
Excellent
Excellent!
Finally, I’ve found a boot that my dog doesn’t mind wearing, that doesn’t fall off & that protects his claws (he has elbow dysplasia so drags his paws & his claws are really worn down). He actually walks ahead of me now! Very happy dog & owner!

Reply from Zoomadog
Zoomadog is the epitome of excellence
Zoomadog is a wonderful company offering an ideal selection of specific and supportive equipment for dogs of all shapes, sizes, ages and abilities, whenever and wherever they need it most. Zoomadog’s customer service is simply second-to-none in all areas; they are extremely kind, personal, supportive, informed and incredibly professional (thank you so much Joss, for everything you did to support me and Bea through her post-op recovery!). I would never hesitate to recommend Zoomadog to anyone. I cannot fault this company - thank you so much.

Reply from Zoomadog
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