Zoo LaneReviews 

43
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great purchase and delivery of purchase. Art Deco Mirror was a an excellent one of a kind mirror. Quite a large mirror to have arrived in a safe condition. Very pleased.

Rated 5 out of 5 stars

I love this shop!!!!!! Stumbled across zoo lane via instagram, always a little sceptical of some businesses via instagram but absolutely loved the look of the vintage items on their page so I couldn’t... See more

Rated 5 out of 5 stars

The lamp I purchased was beautiful quality and is exactly how it was represented in the pictures. The shipping was reasonably priced compared to other shops and arrived in good time. All of their piec... See more

Rated 5 out of 5 stars

absolutely love this shop, stylish stuff and also decently priced, a fab variety of vinatge/retro pieces! will be keeping a look out as there seem to be new things added online frequently.

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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4.8

All reviews

(43)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mirror one of a kind

Great purchase and delivery of purchase. Art Deco Mirror was a an excellent one of a kind mirror. Quite a large mirror to have arrived in a safe condition. Very pleased.

9 February 2026
Rated 5 out of 5 stars

Speedy delivery

I had never heard of this company before, but they had the exact chair I was looking for and for a good price so I decided to risk it. And I'm very glad I did. Speedy delivery and item exactly as described! Very happy, I would highly recommend.

12 December 2022
Rated 4 out of 5 stars

Art purchase

Purchased lovely print. Delivery was quite delayed due to issues with the printers but Zoo lane kept me up to date.

1 December 2022
Rated 5 out of 5 stars

Great store

Great store, fast delivery and really well packaged! Love my item will definitely be back.

6 November 2022
Rated 5 out of 5 stars

Amazing shop!

The lamp I purchased was beautiful quality and is exactly how it was represented in the pictures. The shipping was reasonably priced compared to other shops and arrived in good time. All of their pieces are vintage or antique which means all of their stock is unique and it is an incredible way to reduce your impact on the planet whilst purchasing beautiful pieces for your home. I will definitely be buying from Zoo Lane again.

8 March 2022
Rated 3 out of 5 stars

Second hand and damaged

Item advertised was not listed as second hand so I thought I was buying new. Arrived with cracks and clearly second hand. Very disappointed as was for a gift. Seller offered return postage and would refund IF the item came back in once piece a bit risky given the cracks so have cut my losses. Make sure you ask questions before buying as description was not clear at all in this instance

17 December 2021
Zoo Lane logo

Reply from Zoo Lane

Hi Sarah,

We regret that you weren't satisfied with your experience of the shop, and while we're disappointed to receive our first negative review, we're grateful for the feedback.

Our stock is almost entirely made up of vintage items, and while not always stated in the description of every item, we believed the vintage nature of our products appeared self-evident to newcomers to the shop. On the back of your feedback, going forwards we will ensure that the vintage nature of any item is explicitly stated in it's description.

In our communication with you over email, we were not aware of damage to your item, but rather wear and tear in line with it's age. If your purchase did indeed arrive damaged, we will be happy to issue a refund - please reach out by responding to our latest email if so, so we can rectify this misunderstanding.

Many thanks again for your feedback - we want to set a high bar when it comes to customer experience, and your feedback helps us improve.

Rated 5 out of 5 stars

Just brilliant service

Just brilliant service. Prices on line are very reasonable. The item was super fragile but was so well packaged that there was hardly any chance of it getting damaged. Hand written note was a lovely touch too. Will use again.

30 July 2021
Rated 5 out of 5 stars

Pretty Pink Vase

Recently purchased the most gorgeous irridesant vase - beautiful pinks & mauves, so pleased with it!
It arrived in next to no time and was expertly packed!
Wonderful small business

8 June 2021

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