Zone Property Management Reviews 112

Christie is really responsive and happy to help. Such a refreshing experience. Unusual these days.
I have asked for her advice on a number of occasions. Thank you 😊

I have been dealing with zone for sometime now in particular Ellie & Claire & have to say I’ve been super impressed with the service they have provided. Prompt replies, polite & knowledgeable!! An absolute pleasure to deal with. A 🌟

I have been working with Zone Property Management since April 2025 after assuming a role as a director of the management company responsible for 29 Flats in 7 blocks. At this time we were in transition from our previous management company who we were unhappy with. From our initial meetings with Zone we found them to be collaborative and we quickly established effective and clear communication channels. They managed the transition from the previous company very well although the former proved to be as ineffective in this area as in their prior tenure with us. Whilst in the transition period we established some clear goals and priorities, one of which was for a major program of work to replace the facias, soffits and gutters for the whole estate. From start to finish this was well managed and completed to a high standard and within budget. All aspects of the management of the estate are going well at this time and we have only had positive feedback. We are looking forward to completing more work in 2026 related to fire safety within the estate and feel extremely confident in working with Zone going forward.



If I was to summarize our experience with Zone, we have found them to be collaborative, customer focused, very knowledgeable in their field and extremely conscious of delivering a good service within the available budget. We look forward to having a long and productive relationship with Zone.

Response to Management:

While you claim to not 'recognise' these statements, the physical reality for residents tells a different story.

Maintenance: It is factually incorrect to suggest maintenance is not ignored when communal car park lighting has been inoperative for over a year despite being reported. This isn't a matter of 'manufacturer lead times'—it is a long-term failure of basic upkeep.

Infrastructure: The documented lift outages, including one lasting several weeks, are not 'serious allegations' without context; they are the lived experience of everyone in the development, particularly those on the upper floors.

Transparency: You state that you respond to 'reasonable requests,' yet granular financial breakdowns required for external verification are consistently withheld or ignored by management. Providing a high-level budget is not a substitute for the itemised transparency leaseholders are entitled to.

The 'digital audit trail' of these ignored reports exists, even if management chooses not to acknowledge it here. Instead of disputing factual maintenance failures in a public forum, a more professional approach would be to address the outstanding repairs and data requests that residents have been highlighting for months.

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My experience with this management company has been incredibly frustrating. They appear to operate on a "compliance-minimum" basis, only ever acting when a situation becomes a potential legal breach or when external regulatory bodies are involved.

The day-to-day maintenance is poor. Issues with communal lighting and essential infrastructure like lifts are often left unresolved for months, or even years, with management providing only vague excuses about "parts" or "funding." Despite this lack of basic upkeep, they have recently imposed a significant, double-digit percentage increase on service charges. It is an absurd situation where residents are expected to pay considerably more for a service that continues to diminish.

Furthermore, they are notoriously obstructive regarding financial transparency. While they provide high-level budgets, they make it nearly impossible to obtain the specific, itemised cost breakdowns required for external financial verification. For anyone who needs clear, transparent data to manage their own household finances or statutory claims, this company is a major hindrance.

Overall, the service is reactive, the communication is dismissive, and the administrative support is non-existent. I would strongly advise leaseholders and freeholders to consider the long-term impact of such a neglectful management style.

Claire Pierce has been appointed our property manager. She has been like a breath of fresh air. Visited our site, listened to any issues and responded positively. I’ve also had excellent feedback from two neighbours thanking her for the speed and thoroughness of their dealings with her.

As I couldn’t reply to my original review that I left on google, I shall reply here!
You state that the fire alarm issues aren’t reported soon enough for you to respond? I can tell you that the issue was raised with yourselves within minutes of the fire alarm going off, yourselves did not report it until TWO HOURS LATER!! As for “residents” setting off fire alarms? We reside in the flats that are either bought out or mortgaged, please tell me who in their right mind would set off fire alarms??? Sophie is very passive aggressive and somewhat rude to residents who are raising issues, you do realise you are being paid for a service? As for the shutters, it’s not RESIDENTS over riding the alarm, it’s people that shouldn’t be entering the building! Also, the smoking in the stairwell is not RESIDENTS, it’s school age people! You didn’t address the sofa in the corner of the car park? The car park is being used as a hang out, there’s people with young children who don’t feel safe to go to their own cars! Also, why is there not cameras on the entrances? That may stop half the problem….. you are being paid a lot of money collectively and all residents are getting are passive aggressive replies and being made to feel like they are a nuisance!! Like I said before DO BETTER!!! Date of experience….its been ongoing!! Three weeks without being able to use the front intercom!!

Excellent service provided by Uyi our property manager. He is responsive to enquires and get things done. He took over the management of our block and we can see the improvements. Keep up the good work Uyi

I am absolutely appalled by the complete lack of professionalism and "Duty of Care" shown by Zone.
For over a week, I have been reporting an urgent water leak dripping through the bathroom light fittings in my flat. Despite the obvious and severe ELECTRICAL HAZARD and risk of fire/electrocution, my repeated emails have been met with total radio silence.
Even more shocking is that when I finally reached someone, they had the audacity to tell me to "handle it myself." This is legally and practically impossible. As a leaseholder, I have no legal right to access the flat above or the building’s common service risers. Trace and Access is the management company’s responsibility, especially when it involves building integrity and communal infrastructure.
By ignoring this for 5+ days, Zone is allowing structural damage to worsen and is knowingly leaving me in a dangerous living environment.

Furthermore, as a leaseholder, I am aware that the Buildings Insurance usually covers 'Trace and Access' for such emergencies. Your refusal to even investigate or initiate an insurance claim is a blatant failure of your management duties. I demand that you provide the insurance policy details and dispatch an approved contractor immediately to locate the source of the leak.
If this is not resolved within the next 48 hours, I will be:
1. Escalating this as a Category 1 Hazard to the Local Council’s Environmental Health Department.
2. Filing a formal complaint with the Property Ombudsman.
3. Holding Zone fully liable for any electrical damage or structural repairs required due to their negligence.
Avoid this management company at all costs if you value your safety and property.

worst service in cassio green watford property

Ellie - Andrea Murphy is always extremely polite and professional when dealing with any contract matters or queries. Reponses are always in a timely matter, and she is quick to resolve any issues that may arise. I am really enjoying working with Ellie and she s a credit to the company.

I have dealt with Ellie directly several times now over the past few months regarding quoted works and I have found her to be extremely helpful and she goes above and beyond every single time, which as a contractor makes my job 10 times easier.
Thank you Ellie!

Dealing with Christie at zone management has been an absolute pleasure! Anytime that anything has been needed by myself has been dealt with it the upmost professionalism & with rapidness, extremely professional, very polite & a great attitude! A absolute all rounder! I wish I could be lucky enough to have her working for my company! Thank you again for everything Christie. Ryan McKee

Although it is not easy being managing buildings that include dozens of flats/properties, I have found that contact with Zone has been truly great so far. We own a flat in a block and there are always numerous issues to navigate. Christie in particular, is super responsive, always helpful, polite and finds solutions for us. We are very grateful!

I would like to take a moment to leave some personal feedback for Christie, who has been my main point of contact since I moved into my property in March 2025.

In every interaction I’ve had with Christie, the service has been consistently professional, polite, and quick to respond. Communication is always clear and helpful, and it’s reassuring to deal with someone so reliable, efficient and most of all friendly.

Keep up the great work, Zone are fortunate to have you onboard.

It has been a pleasure to deal with Christie at ZoneProperty. She has proven to go above and beyond to help me with the queries I have had in the last year and cannot fault her dedication, customer service and warm-hearted approach to the work she does. Many thanks to this company!

I needed to contact Zone Property Management to deal with parking fine queries. I want to say a huge thank you to Christie. She was so helpful and without her assistance I doubt we would have got the issue resolved. She is an absolute credit and took accountability of the situation, showing great empathy and professionalism. Thank you so much Christie.

Ellie from Zone is the property and fire compliance manager/ officer at a property in Bletchley and deals with any number of problems quickly, efficiently and with care.

Zone have taken over our property and have been a major improvement compared to our predecessor.
The response and reaction time to resolve problems and any questions that we may have.

We just wanted to take a moment to express our gratitude for Christie's amazing help in resolving our issue.
She was proactive in following up and keeping us updated on the progress all the way through!

Thank you once again!

First class service from all at Zone - Was a pleasure working with them and would not hesitate to recommend.