ZONE3 Reviews 559

Over the past couple of days I have been in contact with Zone3, the first time asking for help and guidance about a wetsuit, and the second time regarding clarification about my subsequent order ( I had mis-typed my own email address!)
Both times the response from Kelsie was rapid, friendly, polite, very helpful and spot on in terms of what I was seeking.
Kelsie ensured my first experiences of dealing with Zone3 has been easy, straightforward and just plain nice!! Thank you.

Very pleased with the Advanced ladies wetsuit. They come in various sizes but if buying from a Stockist (such as Cotswolds Outdoor) check the sizing on the Z3 website - these are the correct ones. Customer services post sale is also excellent and they are take things seriously. Well done.

Really helpful service and support. I am a spinal injured swimmer with a mishapened body. Excellent ideas and inputs on the best size and the best wetsuit for my unique needs. Thank you

I bought a wetsuite and a hoodie but unfortunately I didn't quite get the wetsuite size right! I was unable to do an exchange in the returns portal for reasons that became clear after I emailed the hello Zone3 customer service and the help and assistance I received from Adam was unbeleiveably good. He was extremely helpful, and efficient, he explained everything and ensured I was able to get the larger size wetusit, I needed. Great communication and he was so helpful even being able to see when I had taken my item to the post office to be returned. I am very grateful to Adam, top employee, give him a pay rise Zone3.
Aside of my sizing issues, the original delivery was delivered within 48 hours and good packaging. Very happy with the ease of ordering, returns and advice given.
Thank you all.

For an online shop, the team (Adam is who I dealt with), Zone3 give exceptional service, great communication and sound advice.
My first time purchase with this company and I had many questions to ask as I was new to wild water swimming! Big Thank you.

The service I experienced was absolutely perfect. I had to return 2 pieces given they were too small (I am usually an M and ended up needing XL). The first item I returned and received the money back 2 days later. The second one I tried to return and received an error message (regarding printing the return label). I sent an email to customer service and received a response within minutes. The issue was solved within less than 1 hour. Thanks, Adam!

Disappointed with the product - neoprene socks and gloves that fell apart very quickly - but very good, prompt and helpful customer service follow up.

Purchase was easy and product great.
Had a query, contacted customer service for advice and prompt reply and ongoing advice. Cannot fault the service provided (and products). Would recommend Zone3 without hesitation.

Absolutely top notch service.
I love the heat tech gloves and have my eyes on the socks for next winter!

Very helpful customer service. Have loads of Zone 3 products. There was an issue with faulty zips on transition bag. Very responsive service, quickly helped establish a helpful solution following supply of photos with replacement of product offered. Very happy customer!

The customer service is excellent. My neoprene socks had holes in after one use which was very disappointing, as I had waited so long for them to be in stock and reviews were so good. I did receive an apology and full refund very promptly with no hassle which was really appreciated.

I have a lot of Zone 3 kit, I am always very pleased with the service, support and kit. Super British Company.

Bought some goggles which my son was very happy with but encountered a problem when the rubber came off one eye. When I informed Zone3 the correspondence was quick and they replaced the damaged pair. I was very happy with the response. Will be buying again as the products are of good quality and aftercare is great.

Adam was very helpful we spoke on the chat box first and he also called me to gain more of an understanding of my situation he was polite and professional throughout and was able to resolve my concerns. A very helpful individual and I was relieved to have my query resolved

I Got my order wrong, so emailed, to which I got a prompt and polite reply telling me you would try and help. Then another email shortly after, saying you'd changed things to my request and the new order would be sorted soon.
So happy, I think this service goes above and beyond usual good service, thanks to Adam. A very Happy customer

Zone3 customer service is excellent Adam had contacted me within 24hrs of receiving my emai and the matter was dealt with quickly and professionally.

The products are great, I had a slight issue with one of them and Adam from customer service sorted it immediately!

Disappointed with the response from Zone3: I bought an ex-hire wetsuit for £118, which has pretty much fallen apart after only 21 swims (yes, I counted them!). There's no warranty on the product, because it's ex-hire, but even so, I've paid £118 for a suit that's lasted less than one season. Not even an offer on a new one. At least I've learned something - not to go with Zone3 because the quality isn't good enough.

Great response from the Zone3 team. The strap broke on my hand paddle and they responded immediately with an offer to replace the item. It’s why I’m a fan and dedicated user of Zone3 products, they look after the customers.

I recently placed an order to rent a wetsuit from Zone 3 and had a great experience with their customer service. After ordering, I reached out with a few questions regarding the suitability of the wetsuit for different activities. Adam from Zone 3 quickly responded, confirming that the wetsuit wasn't ideal for my needs. I then asked if we could cancel the order immediately, and Adam was incredibly helpful, processing the cancellation without any hassle. Not only did he handle the cancellation smoothly, but he also took the time to advise me on other options that might work better for my activities. Overall, the customer service was exceptional, and I’ll definitely be considering Zone 3 for future orders. Highly recommend!