We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eithe... See more
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I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... See more
Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... See more
Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... See more
Company replied
3.8
Great
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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Just got start with the new system
Just got start with the new system. Finish my first class. Lot of good information.
10 November 2022
Reply from Zonar
Thanks for the great review David Davis and welcome to GPS Trackit!
Something is wrong with the way my…
Something is wrong with the way my system is working It took a while to convince the rep it was not user error, I sent a video of what I was doing. He said he would start a ticket but I have no ticket tracking at this point 1 hour later
10 November 2022
Reply from Zonar
Hi Tony,
Thank you for sharing your feedback regarding issues you are having with the system. We are sorry to hear about your experience and will have someone from our Support Team contact you first thing to help rectify the issue.
Thanks,
GPS Trackit Support Team
Thorough and Easy to Understand
Everything was very thoroughly explained and in an accessible manor. I liked the bit of humor that was thrown in, as well.
9 November 2022
Reply from Zonar
Thank you for your 5-star review!
Fast to respond they resolve issues…
Fast to respond they resolve issues quickly good service with the products.
9 November 2022
Unprompted review
Reply from Zonar
Thank you for the great review Tracy!
employees are great
The people I ask questions to are willing to find the answers for me which I appreciate. Unfortunately, the software is not capable of doing what I'm hoping for. So 5 stars for the employees and 3 stars for the software.
27 October 2022
I was looking for more of a one-on-one…
I was looking for more of a one-on-one learning. I did learn a few things, but the pace was way too fast and having to use the message bar is so impersonable in asking questions.
2 November 2022
Reply from Zonar
Hi Rod, Thank you for the feedback. We offer 1 on 1 training as well as group training options. One of our trainers has reached out to set up a more personalized 1 on 1 training with you.
Let us know if you need anything else.
GPS Trackit Support
Reply from Zonar
Thanks for the great review and feedback. We'll be sure to pass along your 5*'s to Savannah!
Interesting Webinar but I felt it…
Interesting Webinar but I felt it perhaps could have been more interactive with attendees and allow for better discussion between guests
27 October 2022
Reply from Zonar
Thanks for your review of the group webinar Daniel. We also offer private sessions for a more interactive experience. We'll have someone reach out to schedule a one on one session with you.
Thanks,
GPS Trackit Support Team
Well done
These classes are always helpful and thorough. I feel as though the instructors are always happy to help and knowledgeable.
12 October 2022
Reply from Zonar
Thank you Krista! We appreciate the feedback and the 5*s!
GPS TRACKING
This is one of the best programs I have ever used. it's great for any Company that has a fleet of trucks.
from Maintenance to registration the training is great and easy to learn.
12 October 2022
Reply from Zonar
Thanks @Donnal Armstrong! We're really glad you're a fan of GPS Trackit! We appreciate the great review.
Great response time!
12 October 2022
Unprompted review
Reply from Zonar
Thanks Dave! We appreciate the 5*****'s
There request a video doesn't work and…
Their request a video doesn't work and their support provides no help just bad and conflicting excuses. The whole point of a system like this is to get video of accidents that occur - system didn't capture fender bender and request a video could not retrieve video. Numerous calls and requests to support provided no help. Even recent random video requests don't work.
9 October 2022
Unprompted review
Reply from Zonar
Hi Jared, We're sorry to hear you've experienced issues with your video solution. We've had someone from our support team reach out to assist and provide options. Thank you for leaving this review and allowing us to look into the issue.
Regards, GPS Trackit Support Team
Extremely Responsive Account Manager
Daniel has been very helpful and responsive to ensuring that our Agency has the upgraded gps units needed. His assistance has been greatly appreciated.
3 October 2022
Unprompted review
Reply from Zonar
Thank you so much for the great review. We're glad you're having a great experience with GPS Trackit!
Very informative and a clean interface!
29 September 2022
Reply from Zonar
Thank you for the 5* Review of our platform Alexandra!
Roman does most of the time receive our…
Roman does most of the time receive our "Stop Idle Report" in the correct format and timely. But just to make you aware, the report usually never comes if a holiday falls on Monday (same day we get report) and this last week it was not formatted correctly and was useless. We have turned in a work order for this issue, I hope Monday 10/3 report for current week will be correct.
26 September 2022
Unprompted review
Reply from Zonar
Hello Jeannette Cottrill,
First, we'd like to thank you for your 4-Star review of GPS Trackit, and for taking the time to provide us with this feedback. We apologize for this inconvenience and are creating a case to investigate & resolve the issue. A member of our support team will be reaching out to you shortly.
GPS Trackit Support Team
Reply from Zonar
Thanks Ron! So are you. We appreciate the 5* Review.
The class was thorough and informative
21 September 2022
Reply from Zonar
We're glad you found our GPS Trackit training useful!
Reply from Zonar
Thank you! We appreciate the review.
Great experience
This was an awesome presentation that helped me learn alot about the GPS Trackit system.
16 September 2022
Reply from Zonar
Great to hear Kim Hayes! Thanks for the stellar review.
We were moved to a new platform but it…
We were moved to a new platform but it is not working.
13 September 2022
Reply from Zonar
Hi jmartinez - we're so sorry to hear you were experiencing issues with the new platform. We see you've been in touch with our support team and they're getting things squared away for you. We'll have someone reach out to you right away. We appreciate you taking the time to provide your feedback.
GPS Trackit Support
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