ZoesydneyReviews 

171
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, most reviewers were let down by their experience overall. Many customers found that the products they received looked nothing like the items advertised on the website, often being of significantly lower quality and made from cheap materials. People frequently reported issues with the sizing being completely off and the garments lacking proper tags or labels. The website itself was often criticized for being misleading, particularly regarding the company's location, as many discovered their items were drop-shipped from China despite claims of being an Australian retailer. Reviewers also faced significant difficulties with returns and refunds; many were told to send items back to China at their own expense, and some never received their refunds even after complying with the process. There were instances where customers were offered partial refunds that never materialized, or their requests for refunds were ignored entirely. Conversely, a small portion of people felt that while some aspects like size might be unexpected, the product quality was acceptable.

What people talk about most

Product

Customers consistently note negative experiences with product quality, with many stating that items received... See more

Quality

Users describe significant disappointment with the quality of products, often finding them to be misleadingly... See more

Return policy

People report negative experiences with the return policy, with many reviewers finding the process extremely... See more

Website

Reviewers highlight significant dissatisfaction with the website, primarily due to discrepancies between... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely do not buy from here. Very misleading company and the quality of the garment I can assure you is not what you are expecting to receive. They look nothing like the item you think you are pur... See more

Rated 1 out of 5 stars

The quality of the product, nothing like what was described.. and it arrived from China..what a surprise, from a store claiming to be all Australian. And their website is only a few months old, so no... See more

Rated 1 out of 5 stars

Absolutely do not use!! Ordered a dress thinking it was coming from Australia to justify the long wait times. Paid £61 (was supposed to be 110) for literally a bit of netting. The photos have obviousl... See more

Rated 1 out of 5 stars

Absolutely rubbish quality. Fabric is bad polyester and stitching probably wont last 1 wash. Worse than Shein. They take pictures from legit sites and sell “knock off” items. Complete scam. “Free retu... See more



Contact info

1.1

Bad

TrustScore 1 out of 5

171 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.1

All reviews

(171)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Can I give less than one star?

Can I give less than one star? DO. NOT. WASTE. YOUR. TIME. OR. MONEY. Sham of a “company”!! Website described the dress as 100% silk and it was 92% polyester and nothing like the photos. They are taking photos from the high end companies selling the real clothes, advertising it as the same, but shipping the Shein/knock off versions of it, but charging way more for it!! And to top it all off, when I asked to return it on their dime since it was clearly false advertising, they turned it on ME and said that I made the purchase knowing their return policies so I need to take responsibility. Which is hilarious that they expect their customers to adhere to their policies no matter what, when they are the ones that are screwing us over and selling us fake clothes!!! Please please please avoid this “company” at ALL COSTS!!! Not to mention that I have to write a review on third party sites because Zoe Sydney doesn’t allow us to leave reviews directly on their site, wonder why! The only reviews they allow are probably the ones they pay people to leave.

REPLYING TO ZOE SYDNEY’S RESPONSE:
No, you did not “resolve” anything or take responsibility!! You refused to give a full refund or pay for return shipping. After enough complaining from me, you offered a 50% refund. Even at half off, I’m still stuck with an overpriced dress that is NOTHING like your website. You failed to explain why you’re advertising clothing that you have no intentions on selling!!

18 August 2025
Unprompted review
Zoesydney logo

Reply from Zoesydney

Hello, we apologize! We had a few deliveries where we weren't quite attentive enough in our packaging. I can see that we have resolved the issue and hope that, despite your negative experience, you feel that we took responsibility. We take your feedback to heart and are constantly working to improve.

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE.

DO NOT ORDER FROM HERE.

Items are shipped from China and they pretend to be an Australian based retailer. The address on the site is not to their actual store and they have just used a random Australian address. Even when you order they show “shipped from sydney” but it is shipped from china. THEY ARE SELLING STUFF FROM SHEIN AT MARKED UP PRICES. SCAM - do not buy.

Update: dress arrived with no tags and labels. Completely different colour to what was pictured and looks exactly like a dress from Temu which is selling for $15.

Has taught me to use google lens first before making purchases from random sites.

Models on the page are very obviously AI.

20 August 2025
Unprompted review
Zoesydney logo

Reply from Zoesydney

We have a local presence in Australia and also collaborate with partners from around the world to offer a wide range of products at the right prices in different markets. We appreciate your feedback and will strive to improve.

Rated 1 out of 5 stars

Just be careful!! You pay the return!!

Just be careful!!
I ordered a jumpsuit, I am medium and I ordered large, still too small but long.
They said that the return is FREE, but it’s not true. I paid $30 for returned it to China.
The worst service!! Just do better Zoe Sydney.

12 August 2025
Unprompted review
Rated 3 out of 5 stars

The black is not black

The black is not black - it’s a lighter shade which makes it difficult to pair with suit jackets or other black items etc - such nice trousers but colour needs to fixed.

15 July 2025
Unprompted review
Rated 2 out of 5 stars

Please respond to my email...

Please respond to my email i sent you. I i bought a dress and too small i have sent two emails from my work email and my email account i bought the dress from i need someone to respond as it has been two weeks now today is

16 July 2025
Unprompted review
Rated 1 out of 5 stars

This is by far the worst company to…

This is by far the worst company to deal with it’s a scam they’re operating in China with cheap nasty clothing. Firstly, when you order in their website it shows they’re based in Neutral Bay Sydney the website provides an address in Sydney which doesn’t even exist. Secondly, their number for customer service is in Chinese. They are operating from China with shein knockoffs & high prices. Their returns policy is pretty bad. If you order and want to return anything you must return it to China & pay for the postage cost there is no prepaid labels to send it with. Do not deal with this Zoe Sydney they are literally scamming people online who think they maybe a legit fashion label. They offered a refund and they still have not refunded yet! It’s all lies and scams, I urge you to report them and do yourself a favour so not deal with them!

15 July 2025
Unprompted review

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