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zmarksthespot.com Reviews 192

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TrustScore 5 out of 5

4.8

Electronic Cigarette Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, often finding hard-to-get items and a wide variety of choices. Many people highlight the excellent customer service, noting the staff's helpfulness, prompt communication, and willingness to resolve issues like out-of-stock items or order changes. The ordering process is frequently described as easy and efficient, with consumers appreciating the quick processing and fast shipping, often receiving their deliveries earlier than expected. However, some customers experienced issues with delivery times, finding them longer than anticipated. A few reviewers also reported receiving dysfunctional or incorrect products, or issues with missing items. Additionally, some people mentioned difficulties with order cancellation and a lack of confirmation emails.

What people talk about most

Product

Consumers are highly satisfied with the product selection and quality. Many reviewers praise the wide variety... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times, often... See more

Order

People report positive experiences with order. Customers frequently praise the easy and secure ordering... See more

Service

Reviewers express high satisfaction with the service. Customers consistently praise the speedy and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

I live in Texas and have been looking for this specific vape since last time I worked storm work in Florida I found this flavor vape and it is no longer continued around my area in TX. I bought 2 sinc... See more

Rated 5 out of 5 stars

Excellent customer service enabled by the ability to call directly. Speak to someone regarding any questions. Service is prompt and almost always accurate. I wish they had a rewards program for people... See more

Rated 5 out of 5 stars

This is my 4th order and once again zmarksthespot came through with no issues and delivered a day earlier than projected! 3 days from order my purchase was in my mailbox! The best selection around and... See more

Rated 5 out of 5 stars

I love this place! They have fantastic customer service and they process orders promptly and ship quickly. Plus, they are kind and thoughtful - I always feel appreciated as a customer. I highly re... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordering was easy and secure

Ordering was easy and secure, had to verify age, which a great security measure. Products were shipped and arrived quicker than expected. Will definitely order again!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

SMAK’D GUMMIES SWITCH

TYVM FOR UR CONCERN AND THE WONDERFUL WAY U CONTACTED ME ABOUT THE PRODUCT I ORDERED AND THAT U SPENT THE TIME TO TELL ME ABOUT THE FLORIDA LAW CHANGE WITH THC AND HEMP PRODUCTS. I APPRECIATE THE CALL AND VALUE THAT U TOOK THE TIME TO INFORM ME ABOUT THE PRODUCT U SUBSTITUTED FOR THE ONE I ORDERED.
I AM STILL WAITING FOR OTHER PRODUCTS FROM OTHER COMPANIES AND NEVER RECEIVE THEM OR A PHONE CALL WHICH PUTS U AND UR PRODUCTS ABOVE ALL THE REST…I AM VERY GRATEFUL FOR U “TIM” AND AGAIN, THANK U FOR UR HELP AND UNDERSTANDING THAT OTHER COMPANIES R SERIOUSLY LACKING…!!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and fast delivery

Great communication and fast delivery. They were short one of the the flavors of the vapes I wanted. They reached out to inform me and replaced the missing flavor within literal minutes. And I got my order faster than anyone else I've ordered from. Literally 2 days!!!!! I will be using them again and forever :)

5 March 2026
Unprompted review

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